Staff
Sales
Jim Donohue
Sales Consultant
Shane Roemer
New Car Sales Manager
Mark Kleve
Sales Consultant
Nancy Schubert
Sales Consultant
Nathan Pitchford
General Manager
Chelsea Darrow
New Car Sales Manager
Roger Heffernan
Sales Consultant
Chuck Church
General Sales Manager
Joe Gustafson
Used Sales and Purchases
Alex Abramson
Sales Consultant
Rick Summerfield
Sales Consultant
Rich Nguyen
Sales Consultant
Michael Carroll
Sales Consultant
Tyler Hillyer
Sales Consultant
Steve Bachesta
Sales Consultant
Tony Castiglioni
Sales Consultant
Andrew McDowell
Sales Consultant
Dylan Casteel
Sales Consultant
Ryan Pacatte
Sales Consultant
Finance
Bill McKeown
Finance Manager
Donny Nolting
Finance Manager
John Sanchez
Finance Manager
Kim Coffman
Secondary Finance Manager
Service
Scott Gryzmala
Service Writer
Warren Hamilton
Service Writer
Travis Finder
Service Advisor
Brian Eads
Service Advisor
Collision Center
Steve Sage
Appraiser
Jeff Venetis
Body Shop Manager
Sandy Dodson
Office Manager
Management
James Conaway
Pre-Owned Sales Manager
Administration
Karla Chapman
Assistant Office Manager
Penny Rusk
Office Manager
Jim Donohue
Sales Consultant
Sep 24, 2020
Fantastic experience! I'm 89 yes old and the last thing I...
Fantastic experience! I'm 89 yes old and the last thing I wanted to do is purchase a new vehicle, but Jim & Bill were professional, courteous and knowledgeable. Really made it easy and very very comfortable for me. They went above and beyond!! Thank you guys!!
Sep 21, 2020
I was referred by my son who purchased a 2019 Tucoma last...
I was referred by my son who purchased a 2019 Tucoma last year and Jim Donohue made my purchase easy.I also recommend Lou Fusz Toyota...
Sep 20, 2020
Our 3rd car from Lou Fusz Toyota. As always excellent...
Our 3rd car from Lou Fusz Toyota. As always excellent service. Jim Donohue was awesome to deal with - prompt, courteous and fun to work with. We couldn't have asked for better. Donny was excellent too with the paperwork. it was all done very expeditiously.
Sep 20, 2020
Couldn't have asked for a larger selection to choose my...
Couldn't have asked for a larger selection to choose my new car from. Dealing with Jim Donohue and Lou Fusz felt like we were dealing with a close family member. They took exceptional care of us. We will buy all our future cars from now on, from Lou Fusz. Do your homework first and they will meet or beat any price you find. They will do that for you. I'm so glad we found you Jim. Thanks for your diligence and commitment.
Sep 18, 2020
Friendly service, prepared what we needed ahead of time...
Friendly service, prepared what we needed ahead of time since we were refinancing our home. Accommodated an appointment for us so that we had someone to watch our children. Walked through available options that we had chosen. Reviews best offers we could get. Walked through financing and got us best deals offered for us. The service team fixed a small spot on the vehicle we purchased within a few minutes. Jim checked in on us during our finance process with Donny. Fast as could be with the purchase of two vehicles. Clean atmosphere. Friendly staff in all areas. Even sending us key tiles since they were out. 😊
Bill McKeown
Finance Manager
Sep 28, 2020
It was such an easy buying experience at Lou Fusz Toyota....
It was such an easy buying experience at Lou Fusz Toyota. Andrew McDowell was very friendly and helpful. He was able to work with me over the phone prior to me coming into town to purchase.
Sep 24, 2020
Andrew, Bill and Shane: Thank you for the excellent...
Andrew, Bill and Shane: Thank you for the excellent customer service from the moment we walked onto the lot. Our experience at every step of the purchasing process was excellent. Love the new 4 Runner...Thanks Again
Sep 24, 2020
Fantastic experience! I'm 89 yes old and the last thing I...
Fantastic experience! I'm 89 yes old and the last thing I wanted to do is purchase a new vehicle, but Jim & Bill were professional, courteous and knowledgeable. Really made it easy and very very comfortable for me. They went above and beyond!! Thank you guys!!
Sep 22, 2020
Incredible Service from Rich. He was knowledgeable and on...
Incredible Service from Rich. He was knowledgeable and on the buyers side. I bought a brand new Rav4 and he was an all-star salesman!
Sep 14, 2020
Our experience with Alex Abramson was great. No pressure...
Our experience with Alex Abramson was great. No pressure & he treated us very good. Everything went very smooth. I would definitely recommend this dealership & salesman.
Shane Roemer
New Car Sales Manager
Sep 27, 2020
Had a great experience purchasing my new RAV4 at Lou Fusz...
Had a great experience purchasing my new RAV4 at Lou Fusz Toyota. Alex Abramson and Shane Roemer made the process so smooth and easy to understand. Thank you!
Sep 24, 2020
Andrew, Bill and Shane: Thank you for the excellent...
Andrew, Bill and Shane: Thank you for the excellent customer service from the moment we walked onto the lot. Our experience at every step of the purchasing process was excellent. Love the new 4 Runner...Thanks Again
Sep 18, 2020
Friendly service, prepared what we needed ahead of time...
Friendly service, prepared what we needed ahead of time since we were refinancing our home. Accommodated an appointment for us so that we had someone to watch our children. Walked through available options that we had chosen. Reviews best offers we could get. Walked through financing and got us best deals offered for us. The service team fixed a small spot on the vehicle we purchased within a few minutes. Jim checked in on us during our finance process with Donny. Fast as could be with the purchase of two vehicles. Clean atmosphere. Friendly staff in all areas. Even sending us key tiles since they were out. 😊
Aug 25, 2020
Very upfront and quick. Made experience pleasant. The...
Very upfront and quick. Made experience pleasant. The vehicle had to be located, transported and prepared. The vehicle and paperwork were available at the desired time, late on a Friday.
Jul 14, 2020
We were very happy with the entire staff. They got us in...
We were very happy with the entire staff. They got us in the car we wanted and worked with us on our trade in with a better value than I thought.
Mark Kleve
Sales Consultant
Sep 03, 2020
Mark Kleve was very helpful throughout the shopping...
Mark Kleve was very helpful throughout the shopping process and kept an eye on inventory for us while we looked around at other dealerships. Eventually, he assisted in getting the RAV4 we were interested in transferred over from another Lou Fusz location, saving our family a long drive, which was greatly appreciated with our new baby! He then made the buying process as easy and seamless as possible, patiently talking us through all of our financial options and offers. We never felt pressured or pushed into buying something we weren't comfortable with. Mark also did a great job of staying in communication with us throughout the entire process. Thanks, Mark and Lou Fusz Toyota!
Aug 17, 2020
Mark Kleve was extremely helpful with us. Im glad he was...
Mark Kleve was extremely helpful with us. Im glad he was on our side when we bought a used truck from lou fusz. I couldnt have asked for a better salesman. thanks again!!
Aug 09, 2020
Nathan and Mark went out of their way to make sure my...
Nathan and Mark went out of their way to make sure my deal happened and I couldn’t be happier. I purchased a long time dream vehicle and even when I became frustrated Nathan worked with me. I arrived from seven states away they had paperwork and car ready to roll for me! Worth every second and every penny. Thanks again guys! The family loves the Gtr!!
Jul 27, 2020
We got the car we wanted for a great price, and we...
We got the car we wanted for a great price, and we received a veterans discount. The dealership was really busy that day, but Mark worked hard to get us through the process quickly.
Jun 11, 2020
Mark Kleve was very helpful and informative both times we...
Mark Kleve was very helpful and informative both times we test drove the car. We are very happy with the quality and price of our purchase but Mark definitely made the sale And did it without any pressure
Nancy Schubert
Sales Consultant
Sep 26, 2020
Nancy Schubert worked quickly without being overt while...
Nancy Schubert worked quickly without being overt while trying to get me the vehicle I wanted hassle-free. I've worked with Nancy in the past and she makes the process easy.
Sep 23, 2020
Best Dealership to make a deal with. Awesome customer...
Best Dealership to make a deal with. Awesome customer service with Nancy Schubert. She answered all my questions even came in on her day off to make the deal.
Sep 21, 2020
This is the second vehicle I've purchased from Nancy...
This is the second vehicle I've purchased from Nancy Schubert at Lou Fusz. The first time was the best experience I've ever had buying a vehicle, and this time was no different. I recommend Lou Fusz Toyota and Nancy Schubert specifically to everyone I know who is looking to purchase a vehicle. There is no one else and no other dealership I would consider besides Nancy and Lou Fusz Toyota.
Aug 29, 2020
I had a fantastic experience working Nancy Schubert on...
I had a fantastic experience working Nancy Schubert on the purchase of my 2020 4Runner. Nancy is honest, communicative, and straightforward. The purchase process was fun and easy! I was extremely pleased with my experience and would definitely recommend Lou Fusz and Nancy to others looking to purchase a Toyota.
Aug 29, 2020
We''ve been visiting this dealership for many years...no...
We''ve been visiting this dealership for many years...no need to go to another to purchase a Toyota. Lou Fusz Toyota has given me their best deal upfront and it's always a pleasure dealing with their salespeople. NO HIGH PRESSURE SALES!! Nancy Schubert was our lady and she makes buying a Toyota a simple, effortless experience. Thank you, Nancy, for making TWO Toyota sales for us in one week. Sincerely, Grace and Jim
Donny Nolting
Finance Manager
Sep 26, 2020
Nancy Schubert worked quickly without being overt while...
Nancy Schubert worked quickly without being overt while trying to get me the vehicle I wanted hassle-free. I've worked with Nancy in the past and she makes the process easy.
Sep 20, 2020
Our 3rd car from Lou Fusz Toyota. As always excellent...
Our 3rd car from Lou Fusz Toyota. As always excellent service. Jim Donohue was awesome to deal with - prompt, courteous and fun to work with. We couldn't have asked for better. Donny was excellent too with the paperwork. it was all done very expeditiously.
Sep 19, 2020
Hi, Tony!Thank you for your help.How kind and...
Hi, Tony! Thank you for your help. How kind and helpful! Everything was good. And I'm satisfied at my car. Thank you very much.
Sep 18, 2020
Friendly service, prepared what we needed ahead of time...
Friendly service, prepared what we needed ahead of time since we were refinancing our home. Accommodated an appointment for us so that we had someone to watch our children. Walked through available options that we had chosen. Reviews best offers we could get. Walked through financing and got us best deals offered for us. The service team fixed a small spot on the vehicle we purchased within a few minutes. Jim checked in on us during our finance process with Donny. Fast as could be with the purchase of two vehicles. Clean atmosphere. Friendly staff in all areas. Even sending us key tiles since they were out. 😊
Aug 28, 2020
Nancy was great and got me in the car I really wanted for...
Nancy was great and got me in the car I really wanted for a great price. Great dealer all the way around! I had looked online at the car I wanted and they had exactly the model I was looking for. Nancy was able to get my monthly to what I needed and it was a great overall experience!
Nathan Pitchford
General Manager
Aug 09, 2020
Nathan and Mark went out of their way to make sure my...
Nathan and Mark went out of their way to make sure my deal happened and I couldn’t be happier. I purchased a long time dream vehicle and even when I became frustrated Nathan worked with me. I arrived from seven states away they had paperwork and car ready to roll for me! Worth every second and every penny. Thanks again guys! The family loves the Gtr!!
Jul 18, 2020
A simple oil change service can turn your life into a ......
A simple routine oil and filter change service was done on 7/13 on my RAV4 2016 at this location of Lou Fusz Toyota. Next day I was concerned the oil was overfilled and I noticed oil leak under the front of my car. Therefore, I came back on 7/17 to same location. According to their service report: The oil level was very minor above the full line. Minor residual frame oil was cleaned. The oil filter was changed again just in case. Oil level was in safe zone after checking. Another spot of oil was noticed again the following day in my garage under the car. Inspection by a certified third party was done on 7/18, I asked specifically to check the oil level. The third part report confirmed that the oil level was found still overfilled. It was uncertain to testify that this amount of extra oil is definitely safe or not on the engine. In addition it was clear by inspection that large amount oil was spilled over the engine meaning that oil change service was inappropriately and unprofessionally handled at this location of Lou Fusz Toyota. The general manager was involved and I was so dissatisfied by his response. He was just arguing to get off the hook and never admit to the mistake. He asked me to bring the car to the shop for the third time to check again after they already checked. I did not trust them anymore so I decided not not to go there.
Jun 08, 2020
Thank you Rich! You made my wife and I feel comfortable...
Thank you Rich! You made my wife and I feel comfortable and took great care of us! Buying a car is always and experience! But whoa... not one but two cars same day for my wife and I. Thanks again to you and the Lou Fusz Toyota team making the experience an EXCELLENT one!! Chris
May 30, 2020
2020 Highlander Platinum
Michael Carroll made my first Toyota purchase extremely easy... Pleasant to work with, knowledgeable about his product, he made the buying experience painless.. A big shoutout to Shane for working tirelessly to find the car I wanted... Happy camper Highly recommend the staff at Lou Fusz Toyota
May 27, 2020
Andew is a great Asset to the Toyota dealership!! Very...
Andew is a great Asset to the Toyota dealership!! Very courteous & knows his vehicles! Nathan did an exceptional job finding the specific vehicle that I wanted!!
Chelsea Darrow
New Car Sales Manager
Jul 17, 2020
Easy Process - from a distance
The sales team was great to work with. We have been looking for a car (needing to do it from a distance) for a couple of months and we were having trouble finding the right one. We found a car and completed the transaction the same day at Lou Fusz. The sales team even dropped it off at my house. It was a great process!
Jul 15, 2020
Great experience working with Joe Gustafson from initial...
Great experience working with Joe Gustafson from initial contact to final sale. Very helpful and transparent throughout. Lou Fusz did a great job as well addressing a few minor issues in a hassle free manor. I recommend Joe and Team to anyone looking for a great car buying experience.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Mar 18, 2020
Great experience!
Lou Fusz Toyota provided a quick and efficient buying experience. Tyler Hillyer found the car I was interested in and had it ready for me to look at before my arrival. From my initial contact with the dealership through the internet, the response by everyone involved was immediate and helpful. I would recommend Lou Fusz Toyota for your next Toyota purchase!
Mar 14, 2020
Top of the Line Experience
This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price in the Mid West and it was simple and quick to make the purchase. Chelsea kept me informed on a weekly basis about the status of my truck order and arrival and once it arrived, Jim, Bill and Nathan made sure I had everything I needed and made the entire process simple and quick. They also gave me the best deal on my 2016 Land Cruiser that I traded in. All in all, a great experience and I really appreciated the way they made me feel.
Roger Heffernan
Sales Consultant
Sep 28, 2020
Roger Heffernan did a great job.I love our new Sienna....
Roger Heffernan did a great job. I love our new Sienna. Lou Fusz is great. We will be back for our next car. Thank you so much.
Sep 13, 2020
Noticed the car on the website, easy to navigate, the car...
Noticed the car on the website, easy to navigate, the car was as described. Roger H. was a great salesperson, he understood what we wanted and made the process very easy. We also feel like we got a fair trade in on our vehicle.
Aug 06, 2020
Just purchased a used 2016 Suburu Impreza for our son....
Just purchased a used 2016 Suburu Impreza for our son. From the initial contact via the internet to the final handshake, everything went easily and smoothly with our sales rep Roger. This was our fifth car that we’ve purchased through Lou Fusz Toyota.
Aug 06, 2020
Roger was a fantastic car salesman. He worked with me to...
Roger was a fantastic car salesman. He worked with me to get the exact car I wanted! He was very professional throughout the process. I never felt pressured or uncomfortable. I would highly recommend him!
Aug 04, 2020
Enjoyed my experience 100%. Roger was awesome and also...
Enjoyed my experience 100%. Roger was awesome and also very helpful. I didn’t feel pressured which made the process very easy. Highly recommend Lou Fusz Toyota!
Chuck Church
General Sales Manager
Sep 26, 2020
I bought my first car from Lou Fouz! A couple weeks after...
I bought my first car from Lou Fouz! A couple weeks after I discovered an oil leak which would I now know would have been very expensive. Despite me not having a warranty, Chuck Church was very understanding of my situation and had the expenses covered. Lou Fouz is very honest and a fair dealership!
Aug 29, 2020
We''ve been visiting this dealership for many years...no...
We''ve been visiting this dealership for many years...no need to go to another to purchase a Toyota. Lou Fusz Toyota has given me their best deal upfront and it's always a pleasure dealing with their salespeople. NO HIGH PRESSURE SALES!! Nancy Schubert was our lady and she makes buying a Toyota a simple, effortless experience. Thank you, Nancy, for making TWO Toyota sales for us in one week. Sincerely, Grace and Jim
Jul 13, 2020
Great Experience
This dealership is extremely friendly and made car buying easy! Chuck helped find the vehicle I wanted, Shane assisted through the process and Andrew had me on the road quickly. Thank you for making it simple!
Jul 09, 2020
Very knowledgeable and professional.
Alex Abramson was very helpful in answering our questions and provided information on operating the vehicle. He could have not been more helpful. If you are considering buying or leasing a new Toyota I would contact Alex. you will not be disapointed.
Jul 04, 2020
Stress-free car purchase
Tony and Steve delivered super service when I went in to purchase a new corolla! Negotiating the price and terms you want can feel a bit stressful, especially during this time with all the corona virus spread. Tony and Steve made this experience feel like I was in the right place. Before giving my business to Lou Fusz Toyota, I went to a different Toyota dealership where I did not feel there was much consideration for preventing the spread of corona virus. Lou Fusz was a completely different experience as I noticed employees wearing masks and sanitizing consistently. Thanks for caring and great service!
John Sanchez
Finance Manager
Sep 13, 2020
Noticed the car on the website, easy to navigate, the car...
Noticed the car on the website, easy to navigate, the car was as described. Roger H. was a great salesperson, he understood what we wanted and made the process very easy. We also feel like we got a fair trade in on our vehicle.
Sep 04, 2020
Purchasing a vehicle out of state could be quite...
Purchasing a vehicle out of state could be quite daunting. However , Dylan Casteel, made it quick and easy. Dylan kept up with the communication every step of the way and was never pushy when it came to purchasing the vehicle. He provided a video and photos detailing the car all around , we worked out an amazing price and I purchased the car the same day. Any questions I had, Dylan answered. John Sanchez did the finance paperwork for me, he went over with me all the warranty options and payment details and made sure that everything was correct and that I understood all the terms and conditions. Once again, honest and never pushy. My overall experience with Lous Fusz Toyota has been one of the best. I got my car in pristine condition, as described and pictured from MO to NYC in less than a week. If you're looking to purchase a vehicle from Lou Fusz, please don't hesitate.
Aug 30, 2020
Lou Fusz Toyoto is the best dealership out there! Rick...
Lou Fusz Toyoto is the best dealership out there! Rick Summerfield was the sales consultant who assisted me. He listens to what his customers are looking for, explains everything about the cars, is respectful, and super-friendly. My daughter and I have never experienced such great customer service at any dealership. I already recommended Lou Fusz Toyoto and Rick Summerfield to three people, and I just bought a car yesterday. It might not matter to some people, but the cars are nice and clean. I went previously to a different dealership (not Toyota). The sales consultant there, told me that he did not get around to clean the car, before I would test-drive it, even so I made an appointment two days before going there. Like I said, it might not matter to some people, but I prefer a clean vehicle. Moreover, Rick had the a/c on in the car, before I arrived to test-drive it. I did not have to drive in a hot car, in hot weather. I thought that this was very thoughtful. Also, this dealership has excellent prices for their vehicles. The prices are below fair market value. "John" , took care of the financial aspect of the car sale/purchase. He, too, was friendly and helpful. John explained everything, including all options, to me and my daughter. I would return to this dealership if I ever must (or want to) buy another vehicle. Thank you for such a good car-buying experience!
Aug 30, 2020
I had a very pleasant experience buying a pre-owned...
I had a very pleasant experience buying a pre-owned vehicle at Lou Fusz. My daughter recommended I work with Rick Summerfield because she had a positive experience working with him on her recent car purchase. I'm glad I took her advice. He gave me sound advice on the vehicles I was looking at and made the whole process of buying very easy and hassle-free. I was quite impressed by the whole experience at Lou Fusz. I would definitely recommend this dealership and Rick to anyone that is in the market for a vehicle.
Aug 23, 2020
I walked in on a Saturday afternoon.Everyone knows...
I walked in on a Saturday afternoon. Everyone knows buying a used car is not a fun experience and I know, I was dreading it. I had a bad attitude from the start but, a man named Matt Ciuffa was very helpful and most importantly NOT PUSHY. He was very knowledgeable about the brand name and didn’t make me feel uncomfortable about buying like every other salesman that day. I ended up pulling the trigger and buying the exact car that I was looking for. I feel confident about my purchase and my interest rate that John presented. I am so glad that I didn’t over look the little lot on Manchester. They might be a smaller operation but, it worked out perfectly for me! I would recommend Matt and Lou Fusz to anyone!!! Five stars all day long!!!!
Joe Gustafson
Used Sales and Purchases
Sep 17, 2020
Mr. Joe Gustafson was very helpful and courteous. Quick...
Mr. Joe Gustafson was very helpful and courteous. Quick response when chatting on-line about the vehicle. No pressure and treated with respect. Very efficient
Sep 14, 2020
Joe Gustafson was kind,not pushy, and helped us get the...
Joe Gustafson was kind,not pushy, and helped us get the best deal. We love our new ride!if you're looking for a new car Joe's the man! Thanks again Joe.
Aug 30, 2020
Joe did an amazing job! With answering my many questions,...
Joe did an amazing job! With answering my many questions, as well as providing a great amount of information on every vehicle I was interested in, he helped me find the car of my dreams! I now know I will be safe on the road, as well as riding in style for the many years to come.
Aug 20, 2020
Appreciated the low pressure environment. Joe Gustafson...
Appreciated the low pressure environment. Joe Gustafson was friendly and answered all our questions. Despite a busy day and dealing with multiple customers, Joe helped us complete the transaction in less than 1.5 hours.
Aug 15, 2020
Friendly, Helpful, Honest, Courteous
Jimmy Conaway did a fantastic job helping us to find the cars we needed for the prices we wanted. He was honest and informative. Joe Gustafson was friendly and made data collection (from us) super easy. John Sanchez was a good communicator and helped to put together a smart package of products and services that supported our purchases. Thanks, team. We are loving our two new pre-owned Toyotas.
Alex Abramson
Sales Consultant
Sep 27, 2020
Had a great experience purchasing my new RAV4 at Lou Fusz...
Had a great experience purchasing my new RAV4 at Lou Fusz Toyota. Alex Abramson and Shane Roemer made the process so smooth and easy to understand. Thank you!
Sep 14, 2020
Our experience with Alex Abramson was great. No pressure...
Our experience with Alex Abramson was great. No pressure & he treated us very good. Everything went very smooth. I would definitely recommend this dealership & salesman.
Sep 01, 2020
The salesman, Alex Abramson, was extremely helpful, and...
The salesman, Alex Abramson, was extremely helpful, and he was not pushy at all which I appreciated. He was very knowledgeable, and I never felt pressured into buying a vehicle. He answered all of my questions, and the overall experience was excellent.
Aug 22, 2020
Alex Abramson was awesome! He made my car buying...
Alex Abramson was awesome! He made my car buying experience enjoyable and painless! He listened to what I wanted, took time to research, and found my dream car! Thanks, Alex!
Aug 20, 2020
I've done business with Fusz Toyota a couple times now...
I've done business with Fusz Toyota a couple times now and each one as been very pleasant. Alex Abramson was very open with me giving me the opportunity to ask questions and never once did he ask me if we could make a deal instead letting me take the lead.
Scott Gryzmala
Service Writer
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Apr 22, 2020
Scott G handled my service needsAs always he did a great...
Scott G handled my service needs As always he did a great job I did the pick up & delivery and had my car back in less than 2 hrs
Apr 12, 2020
I have been using Lou Fusz Toyota Service Department...
I have been using Lou Fusz Toyota Service Department since we bought our 2015 Highlander there. Scott helped me the last time I was in and as always I found the service advisors to be efficient, friendly, considerate and attentive to what my needs are. Lou Fusz employees tend to work there for years, they know their job and the atmosphere in the shop is positive. The waiting area is comfortable and they provide coffee, hot cocoa and even good cookies when there's not a pandemic going on! I'm a fan and I appreciate them making a normally dismal task of getting my car serviced a nice experience.
Feb 25, 2020
My experience with Lou Fusz Toyota
I have bought a few cars from this dealership. I do so because they just make it so easy! This is my second car that Jim Donohue has helped me buy. He's honest, friendly, and unflappable. He's ready to answer any of my questions.
Jan 23, 2020
Another great transaction.
Just purchased my 10th Toyota. Jim Donahue has been there to assist on all of them. Every time I visit the dealership I see terrific people that I recognize and they remember me. Always helpful whether I am purchasing a vehicle or having it serviced. I am sold on Toyota and Lou Fusz and their employees. Would never go to any other dealership.
Rick Summerfield
Sales Consultant
Aug 30, 2020
Lou Fusz Toyoto is the best dealership out there! Rick...
Lou Fusz Toyoto is the best dealership out there! Rick Summerfield was the sales consultant who assisted me. He listens to what his customers are looking for, explains everything about the cars, is respectful, and super-friendly. My daughter and I have never experienced such great customer service at any dealership. I already recommended Lou Fusz Toyoto and Rick Summerfield to three people, and I just bought a car yesterday. It might not matter to some people, but the cars are nice and clean. I went previously to a different dealership (not Toyota). The sales consultant there, told me that he did not get around to clean the car, before I would test-drive it, even so I made an appointment two days before going there. Like I said, it might not matter to some people, but I prefer a clean vehicle. Moreover, Rick had the a/c on in the car, before I arrived to test-drive it. I did not have to drive in a hot car, in hot weather. I thought that this was very thoughtful. Also, this dealership has excellent prices for their vehicles. The prices are below fair market value. "John" , took care of the financial aspect of the car sale/purchase. He, too, was friendly and helpful. John explained everything, including all options, to me and my daughter. I would return to this dealership if I ever must (or want to) buy another vehicle. Thank you for such a good car-buying experience!
Aug 30, 2020
I had a very pleasant experience buying a pre-owned...
I had a very pleasant experience buying a pre-owned vehicle at Lou Fusz. My daughter recommended I work with Rick Summerfield because she had a positive experience working with him on her recent car purchase. I'm glad I took her advice. He gave me sound advice on the vehicles I was looking at and made the whole process of buying very easy and hassle-free. I was quite impressed by the whole experience at Lou Fusz. I would definitely recommend this dealership and Rick to anyone that is in the market for a vehicle.
Aug 26, 2020
Rick Summerfield was great to work with! He even came...
Rick Summerfield was great to work with! He even came into the office on his off day to finalize my purchase. I would definitely recommend Lou Fusz to anyone in the market for a new or used vehicle. They will take great care of you !!
Jul 26, 2020
I thank Rick Summerfield for treating me with respect....
I thank Rick Summerfield for treating me with respect. Visited several dealerships were salesmen were Condescending and aggressive. Rick was patient and accommodating. Thank you.
Jul 06, 2020
My wife and I had a terrific buying experience at Lou...
My wife and I had a terrific buying experience at Lou Fusz. We were replacing a vehicle that had been lost in an accident. Rick and John took a stressful situation and made it enjoyable and a very easy process. I highly recommend visiting this location.
Warren Hamilton
Service Writer
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Mar 27, 2020
Excellent service provided.
Always glad to see Warren at the service desk when I come in. I know I'll get a friendly greeting and excellent service in a timely manner.
Feb 25, 2020
My experience with Lou Fusz Toyota
I have bought a few cars from this dealership. I do so because they just make it so easy! This is my second car that Jim Donohue has helped me buy. He's honest, friendly, and unflappable. He's ready to answer any of my questions.
Jan 23, 2020
Another great transaction.
Just purchased my 10th Toyota. Jim Donahue has been there to assist on all of them. Every time I visit the dealership I see terrific people that I recognize and they remember me. Always helpful whether I am purchasing a vehicle or having it serviced. I am sold on Toyota and Lou Fusz and their employees. Would never go to any other dealership.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
Rich Nguyen
Sales Consultant
Sep 22, 2020
Incredible Service from Rich. He was knowledgeable and on...
Incredible Service from Rich. He was knowledgeable and on the buyers side. I bought a brand new Rav4 and he was an all-star salesman!
Sep 10, 2020
Steve and Rich are nice and helpful. They helped me to...
Steve and Rich are nice and helpful. They helped me to get my new vehicle. I will tell my friends to come here . Thank you
Aug 05, 2020
From the minute I walked in the door Rich was so helpful...
From the minute I walked in the door Rich was so helpful and accommodating. He made what could’ve been stressful, very easy and fun!
Jun 28, 2020
Rich was very helpful and polite. He managed to make a...
Rich was very helpful and polite. He managed to make a sale with us without being pushy which is a great ability to have for potential buyers.
Jun 24, 2020
Great Buying Experience!
I just picked up my new Toyota Tundra and wanted to say it was a great buying experience with the staff at Lou Fusz Toyota. The entire team was a pleasure to deal with. Rich Nguyen and Shane Roemer were very professional and walked me through the complete process of acquiring a vehicle through the dealership. Rich was awesome with detailing me on the truck's features while Shane was extremely knowledgable on walking me through the leasing process. Donny Nolting in financing handled the final papers for the lease and made it a breeze to sign everything and get on my way in a new vehicle! I would recommend this dealership and the team at Lou Fusz to anyone wanting to buy a new Toyota!
Kim Coffman
Secondary Finance Manager
Sep 19, 2020
Kim koffman was excellent she helped me through all my...
Kim koffman was excellent she helped me through all my issues and was patient throughout the process thank you for all you do kim. Great job
Jul 29, 2020
Ms Kim Was very helpful help me through the process of...
Ms Kim Was very helpful help me through the process of looking for a new vehicle we spoke every day until I found a vehicle That was fit for me and I love it. Thank you Ms Kim
Jun 21, 2020
I would like to thank everyone at Lou fusz for helping...
I would like to thank everyone at Lou fusz for helping make my car buying experience magnificent especially my salesman Dylan Casteel. Love my new car
May 24, 2020
Great experience!
Best car dealership experience I've ever had and I've had many. Mike was friendly, knowledgeable and fast! Reasonable negotiation! Easy paperwork! Great team!
May 15, 2020
Clear , Considerate and Concise
My sister reached out to Roger Heffernan on Friday and suggested I meet with him. Monday morning a salesman named Mike met me on the lot and then I met Roger. After explaining my need for a small car with excellent safety ratings price was discussed. I believe within 10 minutes I test drove a 2017 Hyundai Elantra. After visiting another car lot the following day and continuing to research available autos on various websites I reached out to Roger on Wednesday morning. Within a very short time he told me the internet price and we discussed the possibilty of trading in my 1998 Honda Civic. With a credit card number Roger agreed to hold the car for me until Thursday at 1 PM. The car sat gleaming on the lot while I signed paperwork inside which included the sale of my old Honda. By 2:00 I was the owner of a Certified Used Car.
Steve Sage
Appraiser
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Feb 19, 2020
Excellent service in both collision and regular service...
Excellent service in both collision and regular service departments! Accommodating and first class service. Steve Sage took good care of me and explained so my repair was easily understandable.
Jan 14, 2020
Had repairs done to my vehicle.
Repairs were estimated and done in a professional manner. Very happy with quality of repairs. All involved did a thorough job of explaining the process.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
Michael Carroll
Sales Consultant
Sep 26, 2020
Absolutely the best car buying experience! My husband...
Absolutely the best car buying experience! My husband was feeling under the weather and didn't feel up to going onsite or haggling over the phone..sales consultant Mike Carroll went above and beyond by sending us a personalized video of the vehicle we were considering. This AND the fact that the CarFax report was attached to all their vehicles made our decision an easy one!!! Great Job Mike!
Sep 06, 2020
Mike Carroll is outstanding to work with in purchasing a...
Mike Carroll is outstanding to work with in purchasing a used car! He could not have been more customer focused and ready to remove any friction or issue from the transaction. He was tremendously patient and informative--through the many questions we had--and he walked us through, in clear and precise detail, every detail of the process. Mike made the entire buying experience enjoyable, and we look forward to working with him and Lou Fusz again in the near future.
Jul 27, 2020
Had a great experience at Lou Fusz Toyota. Mike was very...
Had a great experience at Lou Fusz Toyota. Mike was very helpful and got me a great deal. The whole process was fast and easy. Excited for my new ride!
Jul 26, 2020
Dealers John and Mike of Lou Fusz Toyota on Manchester...
Dealers John and Mike of Lou Fusz Toyota on Manchester and Lindbergh took good care of us despite circumstances. They deserve a raise. Hats off to John and Mike.
Jul 10, 2020
I call to inquire about a vehicle. Within 5 minutes of...
I call to inquire about a vehicle. Within 5 minutes of the call Joe Gustafson had a full Carfax and video walk-around of the car sent to my phone. This really helped with the buying decision. Great customer service.
James Conaway
Pre-Owned Sales Manager
Aug 15, 2020
Friendly, Helpful, Honest, Courteous
Jimmy Conaway did a fantastic job helping us to find the cars we needed for the prices we wanted. He was honest and informative. Joe Gustafson was friendly and made data collection (from us) super easy. John Sanchez was a good communicator and helped to put together a smart package of products and services that supported our purchases. Thanks, team. We are loving our two new pre-owned Toyotas.
Jul 09, 2020
Lou Fusz was great to work with, especially Andrew! The...
Lou Fusz was great to work with, especially Andrew! The experience was flawless from start to finish. I would definitely recommend Andrew and Lou Fusz Toyota.
Jun 19, 2020
Thank you James Conaway for your help, awesome job! Jim...
Thank you James Conaway for your help, awesome job! Jim was very helpful. Bill Mckeown made the financing very easy and quick for us. Thank you
May 18, 2020
Easy Experience
Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Jeff Venetis
Body Shop Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Oct 01, 2019
The Blue truck, that was the Blues truck
I was looking for a blue Tundra I could never find on the lot, and Jim Donohue found it and had it at the dealership for me to look at, and he went the extra mile to get us a good deal and extras, and is continuing to work for us after the sale. Thanks to the whole team, so far this has been an easy purchase, looking forward to the finished product after some adjustments.
Jul 23, 2019
Body repair of vehicle
Lou Fusz did a wonderful job of repairing the bumper of my vehicle after I was rear-ended. The staff was friendly. My husband and I have any body repair or service completed only at this dealership.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Tyler Hillyer
Sales Consultant
Aug 27, 2020
This is the fifth vehicle I have bought from Lou Fusz...
This is the fifth vehicle I have bought from Lou Fusz Toyota, a Sienna, a Tacoma, and this was my third Rav4. I initially went through Shane Roemer, because he sold me my last car, but I then worked with Tyler Hillyer. Tyler was very helpful with the paperwork I needed to complete and super helpful when it came to explaining all of the bells and whistles on my new Rav4. He was personable, had a sense of humor, and always stayed professional. I will definitely return for my fourth Rav4 some day and ask for Tyler.
Aug 18, 2020
Thank you Tyler Hillyer and Lou Fusz Toyota! Great...
Thank you Tyler Hillyer and Lou Fusz Toyota! Great service! Highly recommend to friends and family! Big Tacoma fans, would buy another from them! Thank you again
Aug 18, 2020
I thought getting the finances figured out and be able to...
I thought getting the finances figured out and be able to get back to my own job were going to a very long time, but with James Donohue and Tyler Hillyer's help I was able to get in and out with no problems at all.
Aug 06, 2020
Excellent buying experience
Fast and professional. I walked told them what I wanted to buy and was out with my new truck in oless than 3 hours. Pretty amazing.
Jul 31, 2020
Ha! Was it this one? And thank you! My husband and I...
Ha! Was it this one? And thank you! My husband and I have both purchased from Lou Fusz and have had amazing experiences. They beat the price of another dealership that we had visited. We worked with Tyler and Donny. They were both very informative and helpful. We have never felt like the salesmen pressure us to make a purchase with them but rather to educate us on the options that we have.
Steve Bachesta
Sales Consultant
Sep 10, 2020
Steve and Rich are nice and helpful. They helped me to...
Steve and Rich are nice and helpful. They helped me to get my new vehicle. I will tell my friends to come here . Thank you
Jul 19, 2020
I had a wonderful experience purchasing my new Toyota...
I had a wonderful experience purchasing my new Toyota Camry thanks to my sales rep Steve Bachesta . He did a wonderful job working with me to get me in a new Toyota
Jul 04, 2020
Stress-free car purchase
Tony and Steve delivered super service when I went in to purchase a new corolla! Negotiating the price and terms you want can feel a bit stressful, especially during this time with all the corona virus spread. Tony and Steve made this experience feel like I was in the right place. Before giving my business to Lou Fusz Toyota, I went to a different Toyota dealership where I did not feel there was much consideration for preventing the spread of corona virus. Lou Fusz was a completely different experience as I noticed employees wearing masks and sanitizing consistently. Thanks for caring and great service!
Jun 17, 2020
Steve Bachesta made my car buy experience one of the...
Steve Bachesta made my car buy experience one of the easiest! He listened to what I wanted in a 4 runner and price and made it happen in a short time! I recommend Lou Fusz, and Steve to anyone looking to purchase a new car! ~RL
Jun 07, 2020
great service
Service was superb. I went to the dealership and met these two guys and couldn't complain about anything. Service was so timely are great. I will be recommending.
Tony Castiglioni
Sales Consultant
Sep 23, 2020
Efficient and simple. Those are great words when buying a...
Efficient and simple. Those are great words when buying a new Car. Went in on A Wednesday and Tony helped me thru all the clutter. He helped me get the car by Monday. Great job Tony.
Sep 19, 2020
Hi, Tony!Thank you for your help.How kind and...
Hi, Tony! Thank you for your help. How kind and helpful! Everything was good. And I'm satisfied at my car. Thank you very much.
Sep 09, 2020
Tony Castiglioni was easy to work with. Straight...
Tony Castiglioni was easy to work with. Straight forward, no games, and professional. He had the 4Runner TRD I wanted in stock and held on to it so I'd have the 3 hours I needed to drive up there to see it. He kept his promise and made sure it wasn't sold to someone else before I got there. To date, it was the easiest car buying experience I've had. The fact that he's loves taking his Tacoma off-roading and overlanding is awesome and for anyone that is looking to do that, give Tony a call. He'll set you up.
Sep 01, 2020
Tony Castiglioni is single-handedly changing the "car...
Tony Castiglioni is single-handedly changing the "car salesmen" reputation. I have visited many car dealers in the past where they have been so pushy to the point where I felt I was just another number to them. Tony takes his time to get to know you as a person, not just another customer. Tony is by far the best in the Mid-West!! Thank you Tony for being the best sales rep at Lou Fusz Toyota!
Sep 01, 2020
Tony Castiglioni was great to work with! He helped make...
Tony Castiglioni was great to work with! He helped make the process seamless for myself and my family! we are excited to part of the Toyota and Lou Fusz family!
Travis Finder
Service Advisor
Sep 24, 2020
wheel bearing, boot, wiper blades, oil change, and half a...
wheel bearing, boot, wiper blades, oil change, and half a state inspection = $2000 but Travis bad communication and no car wash, welcome to neighborhood pal
Aug 10, 2020
Rude. Everyone else there is super nice and understanding...
Rude. Everyone else there is super nice and understanding but travis is the rudest i have met avoid at all cost. If you have an issue and explain it to him he will laugh in your face since he thinks toyota cant make a mistake.
Jul 18, 2019
Outstanding customer service demonstrated during my visit.
Travis Finder, Service Advisor was extremely professional and courteous during my visit to the Service Department. He answered my questions and made my visit enjoyable. My car was serviced, washed, and vacuumed all within less than 2 hours. Excellent Service! Great Team (Service Advisor and Cashier)!
Jul 10, 2019
Best buying experience I have ever had.
Mark Kleve and Jeff Strum went out of their way to make our buying experience easy, pleasant, and without any pressure. They were responsive to our problem and made our purchase very simple. Travis in the service department was also very pleasant to deal with.
Dec 19, 2018
My Experiences
This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with perfection. Their personnel are outgoing and efficient. I highly recommend this company. All their personnel
Andrew McDowell
Sales Consultant
Sep 28, 2020
It was such an easy buying experience at Lou Fusz Toyota....
It was such an easy buying experience at Lou Fusz Toyota. Andrew McDowell was very friendly and helpful. He was able to work with me over the phone prior to me coming into town to purchase.
Sep 24, 2020
Andrew, Bill and Shane: Thank you for the excellent...
Andrew, Bill and Shane: Thank you for the excellent customer service from the moment we walked onto the lot. Our experience at every step of the purchasing process was excellent. Love the new 4 Runner...Thanks Again
Sep 19, 2020
Hi, Tony!Thank you for your help.How kind and...
Hi, Tony! Thank you for your help. How kind and helpful! Everything was good. And I'm satisfied at my car. Thank you very much.
Sep 11, 2020
Love my new Toyota Tacoma. Unlike many people, I found...
Love my new Toyota Tacoma. Unlike many people, I found and purchased my truck on the internet. Lou Fusz Toyota gave me a great deal, and my sales person, Andrew, made the buying process easy, looking out for my interests and going above and beyond to make sure the vehicle met my needs. I drove in from Warrensburg, MO that morning and my truck was ready for a test drive when I arrived. By the time I got back from my test drive, they were working out the numbers on my trade-in. Within 2 hours, I had closed on my truck, was briefed on it's features by Andrew, and was on my way back home. This was an enjoyable experience, which not many people can say about new care buying, and I would recommend both Lou Fusz Toyota and Andrew to anyone considering a new vehicle purchase.
Sep 09, 2020
Buying a new car is a big decision. Dealing with a...
Buying a new car is a big decision. Dealing with a salesperson who listens and understands your priorities is extremely important. Andrew McDowell is such a person. He paid attention to and delivered on what we needed in our new car (Toyota Avalon Limited) and made the car buying experience enjoyable.
Dylan Casteel
Sales Consultant
Sep 14, 2020
Dylan Casteel provided excellent customer service during...
Dylan Casteel provided excellent customer service during the stressful time. He is so friendly, knowledgeable and resourceful. He helped me to make the final decision on the vehicle. I appreciate his help and would refer my friends to him.
Sep 04, 2020
Purchasing a vehicle out of state could be quite...
Purchasing a vehicle out of state could be quite daunting. However , Dylan Casteel, made it quick and easy. Dylan kept up with the communication every step of the way and was never pushy when it came to purchasing the vehicle. He provided a video and photos detailing the car all around , we worked out an amazing price and I purchased the car the same day. Any questions I had, Dylan answered. John Sanchez did the finance paperwork for me, he went over with me all the warranty options and payment details and made sure that everything was correct and that I understood all the terms and conditions. Once again, honest and never pushy. My overall experience with Lous Fusz Toyota has been one of the best. I got my car in pristine condition, as described and pictured from MO to NYC in less than a week. If you're looking to purchase a vehicle from Lou Fusz, please don't hesitate.
Aug 31, 2020
Crappiest dealership person I have ever met. Was rude to...
Crappiest dealership person I have ever met. Was rude to me the entire time. Did not seem to care for me. Was being advantageous to me. I never want to see this dealer again
Aug 18, 2020
Best sales person we’ve worked with. Got our price down...
Best sales person we’ve worked with. Got our price down and even drove the car to our house rather than having us come back later to get it. Highly reccomend!!!
Aug 06, 2020
Fantastic service and a great vehicle
My experience buying my Toyota Tacoma was really great. Dylan not only helped me getting the best deal, but also helped me with my trade-in. The building and lot was spotless and they were taking every safety precaution to protect the staff and customers. John did a great job explaining the additional warranties and services without any high pressure tactics that we all regret the next day. Looking forward to being a happy Lou Fusz customer for many years to come!
Sandy Dodson
Office Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Aug 29, 2019
Alex doing a wonderful job .
Best dealership Ever , Love this place and will be back in future. Thank you for all you did for us. It was so pleasurable, not like other dealerships. Me and my brother want to thank our salesman Alex Abramson and the finance , Alex Abramson for all ur wonderful help and outstanding customer service.. people like you make buying a vehicle totally enjoyable. We absolutely love our Two New RVA4 Adventure.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Dec 30, 2018
Most Unfriendly Receptionist I have ever met
My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude.
Jul 25, 2018
Scott always comes through and always gets the job done
Our family has been with Lou Fusz Toyota since 1995. The # one reason why we like Fusz cars is because the service department is absolutely first class and Scott Gryzmala is one of the reasons that is so - he always comes through, follows up, and Scott gets the job done. My dark green 4-Runner and I left the service department this morning (7-25-18) after having an oil change and new spark plugs installed plus a few other minor things. I was driving the vehicle on I-270 and for whatever reason it started running very rough so I pulled over and stopped the engine. I called Scott and told him what had happened and that I was having AAA tow the car back into the shop. He told me not to try to start the car and he would be watching for the truck to arrive. Sure enough, the tow vehicle pulled into the Fusz Toyota lot and Scott was there to greet us. He showed the driver how to get into the service bay area to drop the car off and suggested that I meet him at his work station so we could get things set up for a loaner vehicle. Department GM Stephanie Watkins was there to say hello and she apologized for the inconvenience and bolstered my confidence that things would all work out OK. She and Scott had a loaner car for me as fast as could be. I am 100% confident that whatever needs work on my car to fix the glitch, it will get done and iin the right way. I love my dark green 4-Runner ! The mark of an above average service organization is when it can follow thru on the time tested rule of thumb: "Exemplary service is when the customer does not have to ask for anything because the service giver knows what is needed before the customer even has to mention it." That is how Scott Gryzmala - Stephanie Watkins - Mike Wolz - Warren Hamilton - Dalton - and all the Fusz team are as a matter of course. It is why our family has owned Toyota cars since 1995 and we will continue to do so. In our book, the Fusz Team is always ahead of the game and they always know the score.
Karla Chapman
Assistant Office Manager
Apr 19, 2018
Had new engine put in due to oil consumption
Scott Gryzmala was very helpful in solving my problem. He kept in touch with me to let me know what progress was being made. I appreciate his expertise and helpfulness.
Mar 28, 2018
Windshield Replacement
When I had an issue, the Customer Relations Manager was very helpful with setting up a time, as well as, making sure I was happy with my experience. The service center was timely, respectful, and gave me everything I needed to continue working during the process.
Dec 17, 2017
Quick, efficient, friendly
This was my second visit for scheduled maintenance for my truck. Both visits had me in and out in under an hour. The staff is friendly, and the waiting area is large, open, and comfortable. Vacuuming the interior and running it through the car wash is always a nice touch.
Dec 13, 2017
Service dept DAMAGED MY VEHICLE!
Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they were supposed to be fixing. "Customer service" has refused to fix the scratches! DON'T GO TO LOU FUSZ UNLESS YOU WANT A DAMAGED VEHICLE!
Brian Eads
Service Advisor
Jul 23, 2019
Comfortable car buying experience
Jim was extremely friendly and helpful throughout the entire process of purchasing my 2019 Toyota RAV4 Hybrid. He took the time to introduce me to Brian and Shane, answered any questions I had, and even showed me how all of the touchscreen features worked and other dashboard components before I left with my new vehicle. Donny was also very courteous and easy to work with in financing my purchase. I would recommend Lou Fusz Toyota to anyone looking to purchase a new vehicle!
May 14, 2019
2019 Tacoma Off Road and Rav 4 purchase.
The dealership provides a great buying experience and the service department runs flawlessly. I have purchased 2 trucks and 1 SUV from Jim. He makes the hole process painless. No pressure and easy to work with. I highly recommend Jim and this dealership.
May 08, 2019
Trust
Steve Gage is very personable and trustworthy. He ordered what I needed right away and installation only took about 20 minutes. Everyone in the service department was great.
