Staff
Sales
Jim Donohue
Sales Consultant
Nancy Schubert
Sales Consultant
Mark Kleve
Sales Consultant
Roger Heffernan
Sales Consultant
Joe Gustafson
Used Sales and Purchases
Rick Summerfield
Sales Consultant
Alex Abramson
Sales Consultant
Rich Nguyen
Sales Consultant
Michael Carroll
Sales Consultant
Tyler Hillyer
Sales Consultant
Tony Castiglioni
Sales Consultant
Steve Bachesta
Sales Consultant
Dylan Casteel
Sales Consultant
Ryan Pacatte
Sales Consultant
Alvin Griesedieck
Sales Consultant
Finance
Bill McKeown
Finance Manager
Donny Nolting
Finance Manager
John Sanchez
Finance Manager
Kim Coffman
Secondary Finance Manager
Management
Shane Roemer
New Car Sales Manager
Nathan Pitchford
General Manager
Chelsea Ciuffa
New Car Sales Manager
Chuck Church
General Sales Manager
James Conaway
Pre-Owned Sales Manager
Service
Scott Gryzmala
Service Writer
Warren Hamilton
Service Writer
Travis Finder
Service Advisor
Brian Eads
Service Advisor
Christian Bleeker
Service Helper/Technician
Collision Center
Steve Sage
Appraiser
Jeff Venetis
Body Shop Manager
Sandy Dodson
Office Manager
Administration
Karla Chapman
Assistant Office Manager
Norah Dodson
Clerical
Penny Rusk
Office Manager
Jim Donohue
Sales Consultant
Jan 15, 2021
Jim Donahue is the best salesperson at Lou Fusz! He...
Jim Donahue is the best salesperson at Lou Fusz! He listens to what I ask for, answers all my questions and helped me with another fantastic lease! My experience was easy and Jim and the team are efficient and friendly and helped me with the car and price range I wanted.
Jan 07, 2021
Fastest car buying experience I’ve had, Bone’s got me in...
Fastest car buying experience I’ve had, Bone’s got me in and out with a deal I was happy with 👍🏻👍🏻 I’d buy from here again np !
Jan 05, 2021
Wonderful experience!! I came in to get my first brand...
Wonderful experience!! I came in to get my first brand new car from Bones, and he does not disappoint!! Great service and better people!! Would definitely recommend to others!!
Jan 05, 2021
This is the best dealership I have ever been in and I’ve...
This is the best dealership I have ever been in and I’ve been to a lot. They really make you feel like your number one. They will bend over backwards for you. This is why I keep coming back.
Jan 03, 2021
Very efficient and friendly- got our vehicle from another...
Very efficient and friendly- got our vehicle from another dealer out of state and delivered the next day- got us the deal we asked for
Bill McKeown
Finance Manager
Jan 09, 2021
Mike was great, worked quickly, was helpful, Got me more...
Mike was great, worked quickly, was helpful, Got me more for my trade-in than I expected. If the need arose, would not hesitate to do business with him again.
Jan 09, 2021
I just had a wonderfully quick and simple 21 Tundra...
I just had a wonderfully quick and simple 21 Tundra purchase with Nancy from Lou Fusz Toyota. This was my 2nd purchase with Nancy and she’s the best!
Dec 29, 2020
Great dealership to work with. My salesman was Jim...
Great dealership to work with. My salesman was Jim “Bones” Donohue. He was very informative and helped to get the deal done quickly and efficiently. Happy to do business with them.
Dec 20, 2020
I worked with James “bones” Donohue to buy my first ever...
I worked with James “bones” Donohue to buy my first ever new car. I was able to schedule a test drive, complete the paperwork, and drive off with my car within less than 2 hours. They made everything so easy and I couldn’t be happier with my new Toyota!
Dec 01, 2020
Alex was great. Very accommodating, and has a great...
Alex was great. Very accommodating, and has a great product knowledge. They got me more vehicle than I thought I would ever qualify for and the financing and terms were great.
Shane Roemer
New Car Sales Manager
Dec 01, 2020
I've purchased 4 vehicles from Lou Fusz Toyota over the...
I've purchased 4 vehicles from Lou Fusz Toyota over the last 4 years and each time my experience has only gotten better. Nancy Schubert is my go-to person for all of my needs. Their service department has been the best. They're on time, and communicate my vehicles' needs to me clearly and timely. I never hesitate to go immediately to Nancy Schubert and Lou Fusz Toyota when I need a new vehicle or just want an upgrade.
Dec 01, 2020
Alex was great. Very accommodating, and has a great...
Alex was great. Very accommodating, and has a great product knowledge. They got me more vehicle than I thought I would ever qualify for and the financing and terms were great.
Nov 30, 2020
All the staff were friendly and helpful. Mr. Donohue was...
All the staff were friendly and helpful. Mr. Donohue was extremely helpful and made me feel at ease. Customer service was great from everyone I came in contact with. Highly recommend.
Oct 31, 2020
I just purchased a new 4 runner from Lou Fusz. I was...
I just purchased a new 4 runner from Lou Fusz. I was specific about what I wanted and even though the dealership did not have any on their lot, they looked around and found the one I wanted almost immediately. Alex A was my Sales Associate and Shane was the Sales Manager that assisted. I have never met these guys before, but I have never seen a more professional group of sales guys in my life. They were informative on the product and focused on customer service as a pillar to their profession. Bill was my Finance Manager and he was also professional and personable during this vehicle purchase. I have always had bad experiences when buying a car; new or used. In the past my anxiety always increases and I feel like a number rather than a person. After this experience at Lou Fusz, I will be recommending everyone I know to this dealership. Thanks Alex, Shane, and Bill. Thanks for the amazing experience. -Pete
Oct 20, 2020
Bones and Shance as well as Donny in Finance department...
Bones and Shance as well as Donny in Finance department were knowledgeable, patient, and very helpful in getting me to a vehicle decision I was comfortable with. I looked at a lot of options and sales gave me the info and time to get to the best decision for me. The previously most dreaded part of the transaction, dealing with finance, was painless and fast.
Nancy Schubert
Sales Consultant
Jan 09, 2021
Working with Nancy was the smoothest most transparent...
Working with Nancy was the smoothest most transparent time saving experience I have ever had purchasing a vehicle! Nancy is truly the best! She does such a great job!
Jan 09, 2021
I just had a wonderfully quick and simple 21 Tundra...
I just had a wonderfully quick and simple 21 Tundra purchase with Nancy from Lou Fusz Toyota. This was my 2nd purchase with Nancy and she’s the best!
Jan 01, 2021
I worked with Nancy at Lou Fusz. She was determined to...
I worked with Nancy at Lou Fusz. She was determined to find me exactly what I wanted in a new car. In fact, she managed to exceed my expectations. In the finance portion of the sale, we were paired with Donny. He was good natured and made the process very easy for us. After taking ownership of the vehicle, we noticed some small imperfections. Rather than blow us off, Nancy, her manager and the service department made certain that everything was just right, even after the sale was completed.
Dec 31, 2020
Nancy Schubert was a fantastic representative at Lou Fusz...
Nancy Schubert was a fantastic representative at Lou Fusz Toyota. She was able to help me get exactly the vehicle I was searching for with no non-sense involved. I felt Nancy thought my time was important and did her absolute best to make sure I was neither rushed nor held up. I would certainly buy from her again.
Dec 02, 2020
Nancy Schubert made a buying experience really enjoyable....
Nancy Schubert made a buying experience really enjoyable. We went online through Toyota's website to obtain quotes for a Highlander. Of the 12 sales people who responded from various dealers, Nancy was the only sales person who provided a fair quote on exactly what we requested and her responsiveness was immediate. She even provided a copy of the manufacture window sticker so we knew exactly what we were getting. Other sales people either did not provide a quote online or they wanted us to come in to the dealership to talk. We knew right away that we wanted to work with Nancy to purchase our vehicle. She located it quickly and had it ready for us when we wanted it. We will definitely recommend her to our friends.
Donny Nolting
Finance Manager
Jan 05, 2021
This was the best car-buying experience we've had. The...
This was the best car-buying experience we've had. The process was smooth and efficient, aided by a friendly and helpful staff. Thanks, Tyler Hillyer, and the other sales and financing professionals, for helping us with our purchase!
Jan 05, 2021
This is the best dealership I have ever been in and I’ve...
This is the best dealership I have ever been in and I’ve been to a lot. They really make you feel like your number one. They will bend over backwards for you. This is why I keep coming back.
Jan 01, 2021
Tony Castiglioni and the whole crew at Lou Fusz went...
Tony Castiglioni and the whole crew at Lou Fusz went above and beyond helping my wife and I with the purchase of our new Toyota 4Runner TRD Off Road. They were patient, honest, and understanding — and to say we greatly appreciate it is an understatement. If you’re thinking of getting a new (or “new for you”) car, then you should definitely: (1) go to Lou Fusz; and (2) ask for Tony. You won’t be disappointed.
Jan 01, 2021
I worked with Nancy at Lou Fusz. She was determined to...
I worked with Nancy at Lou Fusz. She was determined to find me exactly what I wanted in a new car. In fact, she managed to exceed my expectations. In the finance portion of the sale, we were paired with Donny. He was good natured and made the process very easy for us. After taking ownership of the vehicle, we noticed some small imperfections. Rather than blow us off, Nancy, her manager and the service department made certain that everything was just right, even after the sale was completed.
Dec 31, 2020
Nancy Schubert was a fantastic representative at Lou Fusz...
Nancy Schubert was a fantastic representative at Lou Fusz Toyota. She was able to help me get exactly the vehicle I was searching for with no non-sense involved. I felt Nancy thought my time was important and did her absolute best to make sure I was neither rushed nor held up. I would certainly buy from her again.
Mark Kleve
Sales Consultant
Jan 14, 2021
Mark was great to work with. He had all the answers to my...
Mark was great to work with. He had all the answers to my question ,respectful and knowledgeable. I would buy my next car here because Mark made it easy and quick to get the truck I wanted .
Jan 01, 2021
Mark Kleve provided us with a great experience. He was...
Mark Kleve provided us with a great experience. He was very flexible and helpful with our test drive, and really listened to our feedback. Provided very good followup.
Dec 18, 2020
Mark is helpful and friendly. Helps make looking for a...
Mark is helpful and friendly. Helps make looking for a car less stressful. I would recommend asking for Mark when you arrive to simplify your visit.
Dec 07, 2020
This was by far the best experience that I have had...
This was by far the best experience that I have had buying a car and at a dealership. They were extremely polite and did everything they could to make our experience comfortable and as quick as they could. Will definitely be doing business with Lou Fusz Toyota from here on out.
Dec 06, 2020
Rich is an extraordinary sales consultant. He was...
Rich is an extraordinary sales consultant. He was professional, courteous and thoughtful. I appreciated the time he spent acquainting me with the features of the new car. He works well with other sales team members. All were prompt in getting my questions answered and fulfilling a special request for a temporary tire, seeking a better loan rate and encouraging me to call with questions after the sale. It's not often a sales consultant feels like a friend, but by the end of the transaction, that's how I felt being in Rich's company. Kudos to sales consultant Mark Kleve, Manager Bob and Finance Manager John. Thank you all for exceeding my expectations!
Nathan Pitchford
General Manager
Jan 13, 2021
Rich was great to work with! Very knowledgeable on his...
Rich was great to work with! Very knowledgeable on his vehicles and other vehicles previously recommended to purchase. I would recommend buying a vehicle from him to anyone.
Jan 09, 2021
I just had a wonderfully quick and simple 21 Tundra...
I just had a wonderfully quick and simple 21 Tundra purchase with Nancy from Lou Fusz Toyota. This was my 2nd purchase with Nancy and she’s the best!
Dec 04, 2020
Had another great experience with the Fusz family! Roger,...
Had another great experience with the Fusz family! Roger, thank you for assisting me through the entire purchase experience! I will be back next time I need another vehicle!
Nov 30, 2020
All the staff were friendly and helpful. Mr. Donohue was...
All the staff were friendly and helpful. Mr. Donohue was extremely helpful and made me feel at ease. Customer service was great from everyone I came in contact with. Highly recommend.
Nov 29, 2020
I had a great experience purchasing my vehicle from Lou...
I had a great experience purchasing my vehicle from Lou Fusz. Nancy Schubert and Nathan Pitchford were so helpful and made everything so easy and quick! Thank you!!
Roger Heffernan
Sales Consultant
Jan 04, 2021
Had an excellent time purchasing a prius from Roger...
Had an excellent time purchasing a prius from Roger Heffernan. He was extremely knowledgeable and helpful. Thank you so much to everyone at Lou Fusz Toyota!
Jan 02, 2021
Roger was great to work today! He was easy to talk to &...
Roger was great to work today! He was easy to talk to & made our process as smooth as he could. Very happy with our experience!
Dec 30, 2020
Fantastic service. Will definitely be buying from him...
Fantastic service. Will definitely be buying from him soon. There was no pressure, very knowledgeable. Can’t wait to see him after the first of the year! Ashley
Dec 29, 2020
Roger was easy to work with, professional, friendly and...
Roger was easy to work with, professional, friendly and great to work with. Extremely helpful during a very stressful period of time for us. Highly recommend Roger and Lou Fusz Toyota.
Dec 28, 2020
Very nice everyone was helpful I would recommend my...
Very nice everyone was helpful I would recommend my family and friends to get a car from them and they will try to work with you
Chelsea Ciuffa
New Car Sales Manager
Nov 26, 2020
Ryan Pacatte was a great salesman. With no pressure, he...
Ryan Pacatte was a great salesman. With no pressure, he very knowledgeably answered my many questions about my new car. Also the process to find the exact car I wanted was quickly handled. The car was delivered, detailed, and beautiful in just a day. I am very pleased with Lou Fusz.
Oct 10, 2020
Tyler and Adam were easy and outstanding to work with...
Tyler and Adam were easy and outstanding to work with from start to finish. I highly recommend you check them out if in market for a car or truck!
Jul 17, 2020
Easy Process - from a distance
The sales team was great to work with. We have been looking for a car (needing to do it from a distance) for a couple of months and we were having trouble finding the right one. We found a car and completed the transaction the same day at Lou Fusz. The sales team even dropped it off at my house. It was a great process!
Jul 15, 2020
Great experience working with Joe Gustafson from initial...
Great experience working with Joe Gustafson from initial contact to final sale. Very helpful and transparent throughout. Lou Fusz did a great job as well addressing a few minor issues in a hassle free manor. I recommend Joe and Team to anyone looking for a great car buying experience.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
John Sanchez
Finance Manager
Jan 13, 2021
Rich was great to work with! Very knowledgeable on his...
Rich was great to work with! Very knowledgeable on his vehicles and other vehicles previously recommended to purchase. I would recommend buying a vehicle from him to anyone.
Jan 12, 2021
Joe G. was super friendly, knowledgeable , and quick to...
Joe G. was super friendly, knowledgeable , and quick to reply to any messages or questions that had about any vehicle. Not only was he great with the sale but also helped make many personal decisions when buying my first truck! John S. made all the paperwork and financing a breeze. He was super knowledgeable about the financing and the addition coverage opportunities to ensure my vehicle had any necessary backup that I believed it needed. Overall, great group of people and GREAT dealership!
Dec 19, 2020
There was an immediate concern that Michael addressed...
There was an immediate concern that Michael addressed with the assistance of Dylan. The issue was fixed above my expectations. Very positive experience!! I would highly recommend this place to my best friend and my family!!!
Dec 17, 2020
Mike Carroll our salesman was great to work with and when...
Mike Carroll our salesman was great to work with and when we are ready for our next vehicle we will be back. Thanks to all
Dec 14, 2020
I greatly appreciated how responsive and helpful Rick...
I greatly appreciated how responsive and helpful Rick Summerfield was with my recent search for a different vehicle. Everyone I met was courteous and professional.
Joe Gustafson
Used Sales and Purchases
Jan 12, 2021
Joe G. was super friendly, knowledgeable , and quick to...
Joe G. was super friendly, knowledgeable , and quick to reply to any messages or questions that had about any vehicle. Not only was he great with the sale but also helped make many personal decisions when buying my first truck! John S. made all the paperwork and financing a breeze. He was super knowledgeable about the financing and the addition coverage opportunities to ensure my vehicle had any necessary backup that I believed it needed. Overall, great group of people and GREAT dealership!
Jan 06, 2021
Joe Gustafson at Lou Fusz Toyota in Kirkwood, MO was...
Joe Gustafson at Lou Fusz Toyota in Kirkwood, MO was great to work with purchasing a used vehicle. The process was very fast and friendly.
Dec 22, 2020
I found what I was looking for online at Lou Fusz Toyota....
I found what I was looking for online at Lou Fusz Toyota. Joe got back with me quickly when I inquired about it. He sent me detailed pics and I drove 3 hours after work to check it out before they closed. Joe had it ready for us to test drive when we arrived and it was perfect. He quickly got the paperwork done and he got us on our way. Great experience well worth the trip!
Dec 20, 2020
I recently purchased a vehicle sight unseen. This was a...
I recently purchased a vehicle sight unseen. This was a gift to my husband for Christmas. Jim and Joe made the process super smooth! My husband flew in from out of town to pick up the car and they arranged for a Lyft service to pick my husband up from the airport. They had everything taken care of when my husband arrived so all he had to do was drive away! The card was beautiful, clean, and even had a pretty red bow on top. Their prices were excellent. Very smooth process highly recommend !
Dec 14, 2020
I greatly appreciated how responsive and helpful Rick...
I greatly appreciated how responsive and helpful Rick Summerfield was with my recent search for a different vehicle. Everyone I met was courteous and professional.
Chuck Church
General Sales Manager
Sep 26, 2020
I bought my first car from Lou Fouz! A couple weeks after...
I bought my first car from Lou Fouz! A couple weeks after I discovered an oil leak which would I now know would have been very expensive. Despite me not having a warranty, Chuck Church was very understanding of my situation and had the expenses covered. Lou Fouz is very honest and a fair dealership!
Aug 29, 2020
We''ve been visiting this dealership for many years...no...
We''ve been visiting this dealership for many years...no need to go to another to purchase a Toyota. Lou Fusz Toyota has given me their best deal upfront and it's always a pleasure dealing with their salespeople. NO HIGH PRESSURE SALES!! Nancy Schubert was our lady and she makes buying a Toyota a simple, effortless experience. Thank you, Nancy, for making TWO Toyota sales for us in one week. Sincerely, Grace and Jim
Jul 13, 2020
Great Experience
This dealership is extremely friendly and made car buying easy! Chuck helped find the vehicle I wanted, Shane assisted through the process and Andrew had me on the road quickly. Thank you for making it simple!
Jul 09, 2020
Very knowledgeable and professional.
Alex Abramson was very helpful in answering our questions and provided information on operating the vehicle. He could have not been more helpful. If you are considering buying or leasing a new Toyota I would contact Alex. you will not be disapointed.
Jul 04, 2020
Stress-free car purchase
Tony and Steve delivered super service when I went in to purchase a new corolla! Negotiating the price and terms you want can feel a bit stressful, especially during this time with all the corona virus spread. Tony and Steve made this experience feel like I was in the right place. Before giving my business to Lou Fusz Toyota, I went to a different Toyota dealership where I did not feel there was much consideration for preventing the spread of corona virus. Lou Fusz was a completely different experience as I noticed employees wearing masks and sanitizing consistently. Thanks for caring and great service!
Rick Summerfield
Sales Consultant
Jan 09, 2021
Rick was very nice and did his best to get the deal done...
Rick was very nice and did his best to get the deal done as soon as possible! The deal was definitely one to remember for my son.
Jan 08, 2021
Salesperson Rick Summerfield was straight-up, which...
Salesperson Rick Summerfield was straight-up, which earned a closed deal <10 minutes with this informed/prepared buyer. I’d recommend considering working with Rick on a pre-owned vehicle purchase.
Dec 29, 2020
Rick (Summerfeld) is simply amazing. It's been gratifying...
Rick (Summerfeld) is simply amazing. It's been gratifying how he's kept contact to see that my last car purchase was serving me well
Dec 14, 2020
I greatly appreciated how responsive and helpful Rick...
I greatly appreciated how responsive and helpful Rick Summerfield was with my recent search for a different vehicle. Everyone I met was courteous and professional.
Dec 14, 2020
Great staff that was easy to work with and processed my...
Great staff that was easy to work with and processed my transaction quickly - which was my goal. This is now our third car in a row from Lou Fusz and I'm already looking for the next one.
Alex Abramson
Sales Consultant
Dec 20, 2020
We recently purchased a new vehicle. Instead of the...
We recently purchased a new vehicle. Instead of the stereotypical sales torment. our sales person. Alex Abramson took copious notes as to what we were looking for. Told us of the discouts available to us, and gave us a price for the vehicle we asked for. The process took less than an hour. Two days later we received the vehicle we described. How sweet it is, Thanks Alex and the Lou Fusz Team.
Dec 13, 2020
Alex Abramson was excellent to work with at Lou Fusz...
Alex Abramson was excellent to work with at Lou Fusz Toyota. My wife and I first started trying to find a car for her, then switched to finding one for me. Alex was completely flexible and made the process easy and straightforward. As a result of Alex's work, we will be long term customers of Lou Fusz!
Dec 01, 2020
Alex was great. Very accommodating, and has a great...
Alex was great. Very accommodating, and has a great product knowledge. They got me more vehicle than I thought I would ever qualify for and the financing and terms were great.
Oct 31, 2020
I just purchased a new 4 runner from Lou Fusz. I was...
I just purchased a new 4 runner from Lou Fusz. I was specific about what I wanted and even though the dealership did not have any on their lot, they looked around and found the one I wanted almost immediately. Alex A was my Sales Associate and Shane was the Sales Manager that assisted. I have never met these guys before, but I have never seen a more professional group of sales guys in my life. They were informative on the product and focused on customer service as a pillar to their profession. Bill was my Finance Manager and he was also professional and personable during this vehicle purchase. I have always had bad experiences when buying a car; new or used. In the past my anxiety always increases and I feel like a number rather than a person. After this experience at Lou Fusz, I will be recommending everyone I know to this dealership. Thanks Alex, Shane, and Bill. Thanks for the amazing experience. -Pete
Oct 12, 2020
I really appreciated how helpful alex was. He was very...
I really appreciated how helpful alex was. He was very open and honest took the time to explain all the details of my deal. He even stayed to go over all my functions of my car.
Scott Gryzmala
Service Writer
Dec 04, 2020
Had another great experience with the Fusz family! Roger,...
Had another great experience with the Fusz family! Roger, thank you for assisting me through the entire purchase experience! I will be back next time I need another vehicle!
Nov 10, 2020
Lou fusz is on top of there program. Worked with several...
Lou fusz is on top of there program. Worked with several others and sales to service really stand out . They understand you have the internet and know what cost what so no one needs to test the others knowledge . Or maybe they prefer to be honorable ?
Nov 08, 2020
This is our 4th car we have bought from Jim. He has been...
This is our 4th car we have bought from Jim. He has been knowledgeable and helpful for each purchase! That is why we have come back several times.
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Apr 22, 2020
Scott G handled my service needsAs always he did a great...
Scott G handled my service needs As always he did a great job I did the pick up & delivery and had my car back in less than 2 hrs
Rich Nguyen
Sales Consultant
Jan 13, 2021
Rich was great to work with! Very knowledgeable on his...
Rich was great to work with! Very knowledgeable on his vehicles and other vehicles previously recommended to purchase. I would recommend buying a vehicle from him to anyone.
Jan 12, 2021
Rich was found to be respectful and courteous during our...
Rich was found to be respectful and courteous during our interactions. I would not hesitate to buy a vehicle through him anytime! - Jo from O'Fallon, Illinois
Jan 09, 2021
Rich was so wonderful to work with! Diligent and helped...
Rich was so wonderful to work with! Diligent and helped me get into the exact right car for my family. Will definitely be sending friends and family to Rich!
Jan 07, 2021
This is the 2nd vehicle i have bought from Rich Nguyen. I...
This is the 2nd vehicle i have bought from Rich Nguyen. I have a friend of mine that works for a different Toyota dealership and i choose to purchase my vehicles from Rich because of his customer service and ease of buying the vehicles. John
Dec 23, 2020
Rich and Dylan were both so helpful with me selecting a...
Rich and Dylan were both so helpful with me selecting a car. It didn’t feel like they were trying to just sell a car. I felt valued and never felt pressured to purchase anything. They also made it really simple to complete all the power work and I felt like I understood everything explained to me before purchasing.
Warren Hamilton
Service Writer
Dec 04, 2020
Had another great experience with the Fusz family! Roger,...
Had another great experience with the Fusz family! Roger, thank you for assisting me through the entire purchase experience! I will be back next time I need another vehicle!
Nov 08, 2020
This is our 4th car we have bought from Jim. He has been...
This is our 4th car we have bought from Jim. He has been knowledgeable and helpful for each purchase! That is why we have come back several times.
Nov 02, 2020
I've purchased 4 cars from this dealer since 1986. I have...
I've purchased 4 cars from this dealer since 1986. I have had solid quality support from both their sales and service departments over the years. Jim Donohue assisted with my recent SUV purchase was a pleasure to work with. Warren Hamilton and the service department team have done a great job supporting my family since 1986. This dealer has a great team and quality processes.
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Mar 27, 2020
Excellent service provided.
Always glad to see Warren at the service desk when I come in. I know I'll get a friendly greeting and excellent service in a timely manner.
Michael Carroll
Sales Consultant
Jan 09, 2021
Mike was great, worked quickly, was helpful, Got me more...
Mike was great, worked quickly, was helpful, Got me more for my trade-in than I expected. If the need arose, would not hesitate to do business with him again.
Jan 01, 2021
I would highly recommend Mike Carroll and doing business...
I would highly recommend Mike Carroll and doing business with Lou Fusz. Very friendly and helpful with anything I needed, and very responsive emailing information
Dec 28, 2020
Great dealing with Dylan and Mike. Dylan and Mike was so...
Great dealing with Dylan and Mike. Dylan and Mike was so helpful and easy to work with. Super low key but got the job done. So happy with them and my car!!
Dec 28, 2020
Very nice everyone was helpful I would recommend my...
Very nice everyone was helpful I would recommend my family and friends to get a car from them and they will try to work with you
Dec 19, 2020
There was an immediate concern that Michael addressed...
There was an immediate concern that Michael addressed with the assistance of Dylan. The issue was fixed above my expectations. Very positive experience!! I would highly recommend this place to my best friend and my family!!!
Kim Coffman
Secondary Finance Manager
Oct 20, 2020
Tyler was great with getting me the car I wanted thank...
Tyler was great with getting me the car I wanted thank you and I will recommend people to this dealership. Kim was great to work with to got everything done in a timely manner.
Sep 19, 2020
Kim koffman was excellent she helped me through all my...
Kim koffman was excellent she helped me through all my issues and was patient throughout the process thank you for all you do kim. Great job
Jul 29, 2020
Ms Kim Was very helpful help me through the process of...
Ms Kim Was very helpful help me through the process of looking for a new vehicle we spoke every day until I found a vehicle That was fit for me and I love it. Thank you Ms Kim
Jun 21, 2020
I would like to thank everyone at Lou fusz for helping...
I would like to thank everyone at Lou fusz for helping make my car buying experience magnificent especially my salesman Dylan Casteel. Love my new car
May 24, 2020
Great experience!
Best car dealership experience I've ever had and I've had many. Mike was friendly, knowledgeable and fast! Reasonable negotiation! Easy paperwork! Great team!
James Conaway
Pre-Owned Sales Manager
Jan 13, 2021
Rich was great to work with! Very knowledgeable on his...
Rich was great to work with! Very knowledgeable on his vehicles and other vehicles previously recommended to purchase. I would recommend buying a vehicle from him to anyone.
Jan 06, 2021
Joe Gustafson at Lou Fusz Toyota in Kirkwood, MO was...
Joe Gustafson at Lou Fusz Toyota in Kirkwood, MO was great to work with purchasing a used vehicle. The process was very fast and friendly.
Dec 19, 2020
I bought a Camry from Buddy (Alvin) Griesedieck and James...
I bought a Camry from Buddy (Alvin) Griesedieck and James Conaway. I’ve never been more pleased with a car buying experience. Look for them if you decide to visit!
Oct 18, 2020
Jimmy and Mike were great to work with. I appreciate...
Jimmy and Mike were great to work with. I appreciate their help in finding me the perfect car. They made buying from out of town, a pleasant experience.
Oct 02, 2020
Since I have been buying cars on my own (1988 and 10 cars...
Since I have been buying cars on my own (1988 and 10 cars and trucks). This is by far the easiest buying experience I have ever had. Nancy Schubert never pushed, gave me the keys to test drive and just said come back when we were done.
Steve Sage
Appraiser
Jan 09, 2021
I just had a wonderfully quick and simple 21 Tundra...
I just had a wonderfully quick and simple 21 Tundra purchase with Nancy from Lou Fusz Toyota. This was my 2nd purchase with Nancy and she’s the best!
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Feb 19, 2020
Excellent service in both collision and regular service...
Excellent service in both collision and regular service departments! Accommodating and first class service. Steve Sage took good care of me and explained so my repair was easily understandable.
Jan 14, 2020
Had repairs done to my vehicle.
Repairs were estimated and done in a professional manner. Very happy with quality of repairs. All involved did a thorough job of explaining the process.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Tyler Hillyer
Sales Consultant
Jan 05, 2021
This was the best car-buying experience we've had. The...
This was the best car-buying experience we've had. The process was smooth and efficient, aided by a friendly and helpful staff. Thanks, Tyler Hillyer, and the other sales and financing professionals, for helping us with our purchase!
Jan 03, 2021
Tyler was great to work with. He was low key and...
Tyler was great to work with. He was low key and professional. There was no games or pressure. I know what I wanted and he accommodated my needs.
Jan 03, 2021
Tyler was the best sales person I have ever worked with....
Tyler was the best sales person I have ever worked with. He provided excellent customer service even while assisting 2 other customers! Thank you Tyler!
Jan 01, 2021
Tony Castiglioni handled this entire transaction as a...
Tony Castiglioni handled this entire transaction as a true professional, answering all questions while respecting my time and resources. Working with Tony, Tyler, and the whole team at Lou Fusz made this purchase as good as I’ve ever experienced when buying a new vehicle.
Jan 01, 2021
Tyler was great to work with for buying a new car. He...
Tyler was great to work with for buying a new car. He didn’t push me onto anything I didn’t want which I appreciate!
Tony Castiglioni
Sales Consultant
Jan 10, 2021
Tony was friendly, direct, and knowledgeable. He made the...
Tony was friendly, direct, and knowledgeable. He made the car buying process seamless, especially compared to neighborhood dealerships. I will be recommending Tony to anyone looking for a Toyota.
Jan 08, 2021
A great car buying experience with a knowledgeable,...
A great car buying experience with a knowledgeable, helpful and friendly staff member, Tony Castiglioni! The process was a smooth and fast one. Thank you
Jan 05, 2021
Wonderful experience!! I came in to get my first brand...
Wonderful experience!! I came in to get my first brand new car from Bones, and he does not disappoint!! Great service and better people!! Would definitely recommend to others!!
Jan 03, 2021
I am extremely pleased with both my sales person, Tony...
I am extremely pleased with both my sales person, Tony Castiglioni and the experience in purchasing my new care with Lou Fusz Toyota. Excellent customer service and very prompt assistance in both emails and in person. Thank you so much!
Jan 01, 2021
Tony Castiglioni and the whole crew at Lou Fusz went...
Tony Castiglioni and the whole crew at Lou Fusz went above and beyond helping my wife and I with the purchase of our new Toyota 4Runner TRD Off Road. They were patient, honest, and understanding — and to say we greatly appreciate it is an understatement. If you’re thinking of getting a new (or “new for you”) car, then you should definitely: (1) go to Lou Fusz; and (2) ask for Tony. You won’t be disappointed.
Jeff Venetis
Body Shop Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Oct 01, 2019
The Blue truck, that was the Blues truck
I was looking for a blue Tundra I could never find on the lot, and Jim Donohue found it and had it at the dealership for me to look at, and he went the extra mile to get us a good deal and extras, and is continuing to work for us after the sale. Thanks to the whole team, so far this has been an easy purchase, looking forward to the finished product after some adjustments.
Jul 23, 2019
Body repair of vehicle
Lou Fusz did a wonderful job of repairing the bumper of my vehicle after I was rear-ended. The staff was friendly. My husband and I have any body repair or service completed only at this dealership.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Steve Bachesta
Sales Consultant
Jan 06, 2021
I told Steve I wanted a white 2021 Tacoma SR V6 4x4 crew...
I told Steve I wanted a white 2021 Tacoma SR V6 4x4 crew cab and that is what he got me, easy. See you on the Klamath River!
Dec 19, 2020
Just bought my third Tundra from Lou Fusz. While I don't...
Just bought my third Tundra from Lou Fusz. While I don't live in the area, my Mom who I visited often did so that is how I first visited Lou Fusz. She has since passed so I have no reason to return to the area but like the Service and Sales at this dealership so I still drive back to do my business here. Dealt with Steve Bachesta on this last truck and it was the easiest of my 3 purchases here. Traded fair and straightforward and explained the changes in features and options on the new truck before I left. Don't see how you can do any better than Steve and the rest of the Team here!
Nov 29, 2020
Steve B at Lou Fusz Toyota hooked us up.We love our new...
Steve B at Lou Fusz Toyota hooked us up. We love our new Highlander Hybrid. We will be doing our Toyota shopping with Steve from now on.
Nov 28, 2020
Steve Bachesta was a pleasure to work with. I would happy...
Steve Bachesta was a pleasure to work with. I would happy so do again in the future. We were very pleased with our experience and are excited about our new 4Runner!
Sep 10, 2020
Steve and Rich are nice and helpful. They helped me to...
Steve and Rich are nice and helpful. They helped me to get my new vehicle. I will tell my friends to come here . Thank you
Dylan Casteel
Sales Consultant
Dec 28, 2020
Great dealing with Dylan and Mike. Dylan and Mike was so...
Great dealing with Dylan and Mike. Dylan and Mike was so helpful and easy to work with. Super low key but got the job done. So happy with them and my car!!
Dec 23, 2020
Rich and Dylan were both so helpful with me selecting a...
Rich and Dylan were both so helpful with me selecting a car. It didn’t feel like they were trying to just sell a car. I felt valued and never felt pressured to purchase anything. They also made it really simple to complete all the power work and I felt like I understood everything explained to me before purchasing.
Dec 19, 2020
There was an immediate concern that Michael addressed...
There was an immediate concern that Michael addressed with the assistance of Dylan. The issue was fixed above my expectations. Very positive experience!! I would highly recommend this place to my best friend and my family!!!
Dec 03, 2020
Dylan was great to deal with. Easy ,no pressure deal....
Dylan was great to deal with. Easy ,no pressure deal. John will find you the best finance deal. Lou Fusz has terrific perks when buying from them!
Oct 18, 2020
Dylan went above and beyond his call of duty as a...
Dylan went above and beyond his call of duty as a salesman. He was available to us for every call we made (which were a lot of them). We bought our daughter her first car and it was out of state so needless to say my husband and I had ALOT of questions! He also was so helpful as he even drove our daughter’s car to us. Talk about service! Always ask for Dylan.
Travis Finder
Service Advisor
Dec 04, 2020
Had another great experience with the Fusz family! Roger,...
Had another great experience with the Fusz family! Roger, thank you for assisting me through the entire purchase experience! I will be back next time I need another vehicle!
Aug 10, 2020
Rude. Everyone else there is super nice and understanding...
Rude. Everyone else there is super nice and understanding but travis is the rudest i have met avoid at all cost. If you have an issue and explain it to him he will laugh in your face since he thinks toyota cant make a mistake.
Jul 18, 2019
Outstanding customer service demonstrated during my visit.
Travis Finder, Service Advisor was extremely professional and courteous during my visit to the Service Department. He answered my questions and made my visit enjoyable. My car was serviced, washed, and vacuumed all within less than 2 hours. Excellent Service! Great Team (Service Advisor and Cashier)!
Jul 10, 2019
Best buying experience I have ever had.
Mark Kleve and Jeff Strum went out of their way to make our buying experience easy, pleasant, and without any pressure. They were responsive to our problem and made our purchase very simple. Travis in the service department was also very pleasant to deal with.
Dec 19, 2018
My Experiences
This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with perfection. Their personnel are outgoing and efficient. I highly recommend this company. All their personnel
Sandy Dodson
Office Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Aug 29, 2019
Alex doing a wonderful job .
Best dealership Ever , Love this place and will be back in future. Thank you for all you did for us. It was so pleasurable, not like other dealerships. Me and my brother want to thank our salesman Alex Abramson and the finance , Alex Abramson for all ur wonderful help and outstanding customer service.. people like you make buying a vehicle totally enjoyable. We absolutely love our Two New RVA4 Adventure.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Dec 30, 2018
Most Unfriendly Receptionist I have ever met
My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude.
Jul 25, 2018
Scott always comes through and always gets the job done
Our family has been with Lou Fusz Toyota since 1995. The # one reason why we like Fusz cars is because the service department is absolutely first class and Scott Gryzmala is one of the reasons that is so - he always comes through, follows up, and Scott gets the job done. My dark green 4-Runner and I left the service department this morning (7-25-18) after having an oil change and new spark plugs installed plus a few other minor things. I was driving the vehicle on I-270 and for whatever reason it started running very rough so I pulled over and stopped the engine. I called Scott and told him what had happened and that I was having AAA tow the car back into the shop. He told me not to try to start the car and he would be watching for the truck to arrive. Sure enough, the tow vehicle pulled into the Fusz Toyota lot and Scott was there to greet us. He showed the driver how to get into the service bay area to drop the car off and suggested that I meet him at his work station so we could get things set up for a loaner vehicle. Department GM Stephanie Watkins was there to say hello and she apologized for the inconvenience and bolstered my confidence that things would all work out OK. She and Scott had a loaner car for me as fast as could be. I am 100% confident that whatever needs work on my car to fix the glitch, it will get done and iin the right way. I love my dark green 4-Runner ! The mark of an above average service organization is when it can follow thru on the time tested rule of thumb: "Exemplary service is when the customer does not have to ask for anything because the service giver knows what is needed before the customer even has to mention it." That is how Scott Gryzmala - Stephanie Watkins - Mike Wolz - Warren Hamilton - Dalton - and all the Fusz team are as a matter of course. It is why our family has owned Toyota cars since 1995 and we will continue to do so. In our book, the Fusz Team is always ahead of the game and they always know the score.
Ryan Pacatte
Sales Consultant
Jan 05, 2021
This is the best dealership I have ever been in and I’ve...
This is the best dealership I have ever been in and I’ve been to a lot. They really make you feel like your number one. They will bend over backwards for you. This is why I keep coming back.
Dec 01, 2020
Good experience, good price, good salesman. I had 2...
Good experience, good price, good salesman. I had 2 salesman one of them was new and worked a lot with me finding a vehicle. The other one did a great job showing me my truck and explaining upgrades.
Nov 26, 2020
Ryan Pacatte was a great salesman. With no pressure, he...
Ryan Pacatte was a great salesman. With no pressure, he very knowledgeably answered my many questions about my new car. Also the process to find the exact car I wanted was quickly handled. The car was delivered, detailed, and beautiful in just a day. I am very pleased with Lou Fusz.
Nov 25, 2020
Ryan Pacatte the Sales Consultant did a very good job and...
Ryan Pacatte the Sales Consultant did a very good job and answered any questions I had at the time. It made the buying process a lot easier
Nov 18, 2020
Thanks James Donohue for your help! I really like my new...
Thanks James Donohue for your help! I really like my new 4 runner! Toyota makes a great vehicle and Lou Fusz has them priced to sell! Worth the drive!
Brian Eads
Service Advisor
Dec 04, 2020
Had another great experience with the Fusz family! Roger,...
Had another great experience with the Fusz family! Roger, thank you for assisting me through the entire purchase experience! I will be back next time I need another vehicle!
Nov 10, 2020
Lou fusz is on top of there program. Worked with several...
Lou fusz is on top of there program. Worked with several others and sales to service really stand out . They understand you have the internet and know what cost what so no one needs to test the others knowledge . Or maybe they prefer to be honorable ?
Jul 23, 2019
Comfortable car buying experience
Jim was extremely friendly and helpful throughout the entire process of purchasing my 2019 Toyota RAV4 Hybrid. He took the time to introduce me to Brian and Shane, answered any questions I had, and even showed me how all of the touchscreen features worked and other dashboard components before I left with my new vehicle. Donny was also very courteous and easy to work with in financing my purchase. I would recommend Lou Fusz Toyota to anyone looking to purchase a new vehicle!
May 14, 2019
2019 Tacoma Off Road and Rav 4 purchase.
The dealership provides a great buying experience and the service department runs flawlessly. I have purchased 2 trucks and 1 SUV from Jim. He makes the hole process painless. No pressure and easy to work with. I highly recommend Jim and this dealership.
May 08, 2019
Trust
Steve Gage is very personable and trustworthy. He ordered what I needed right away and installation only took about 20 minutes. Everyone in the service department was great.
Karla Chapman
Assistant Office Manager
Apr 19, 2018
Had new engine put in due to oil consumption
Scott Gryzmala was very helpful in solving my problem. He kept in touch with me to let me know what progress was being made. I appreciate his expertise and helpfulness.
Mar 28, 2018
Windshield Replacement
When I had an issue, the Customer Relations Manager was very helpful with setting up a time, as well as, making sure I was happy with my experience. The service center was timely, respectful, and gave me everything I needed to continue working during the process.
Dec 17, 2017
Quick, efficient, friendly
This was my second visit for scheduled maintenance for my truck. Both visits had me in and out in under an hour. The staff is friendly, and the waiting area is large, open, and comfortable. Vacuuming the interior and running it through the car wash is always a nice touch.
Dec 13, 2017
Service dept DAMAGED MY VEHICLE!
Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they were supposed to be fixing. "Customer service" has refused to fix the scratches! DON'T GO TO LOU FUSZ UNLESS YOU WANT A DAMAGED VEHICLE!
Alvin Griesedieck
Sales Consultant
Jan 09, 2021
Buddy was very easy to work with. It was a great...
Buddy was very easy to work with. It was a great experience. He was friendly, honest and sincere and did his best to make this purchase seamless.
Dec 19, 2020
I bought a Camry from Buddy (Alvin) Griesedieck and James...
I bought a Camry from Buddy (Alvin) Griesedieck and James Conaway. I’ve never been more pleased with a car buying experience. Look for them if you decide to visit!
