Staff
Sales
Jim Donohue
Sales Consultant
Shane Roemer
New Car Sales Manager
Mark Kleve
Sales Consultant
Nancy Schubert
Sales Consultant
Nathan Pitchford
General Manager
Chelsea Darrow
Used Car Sales Manager
Roger Heffernan
Sales Consultant
Chuck Church
General Sales Manager
Emmanuel Alcasabas
Sales Consultant
Joe Gustafson
Used Sales and Purchases
Rick Summerfield
Sales Consultant
Alex Abramson
Sales Consultant
Rich Nguyen
Sales Consultant
James Conaway
Sales Manager
Michael Carroll
Sales Consultant
Steve Bachesta
Sales Consultant
Tyler Hillyer
Sales Consultant
Tony Castiglioni
Sales Consultant
Matt Ciuffa
Sales Consultant
Andrew Mcdowell
Sales Consultant
Finance
Bill McKeown
Finance Manager
Donny Nolting
Finance Manager
John Sanchez
Finance Manager
Kim Coffman
Secondary Finance Manager
Service
Scott Gryzmala
Service Writer
Warren Hamilton
Service Writer
Travis Finder
Service Advisor
Brian Eads
Service Advisor
Collision_center
Steve Sage
Appraiser
Jeff Venetis
Body Shop Manager
Sandy Dodson
Office Manager
Administration
Karla Chapman
Assistant Office Manager
Penny Rusk
Office Manager
Jim Donohue
Sales Consultant
May 18, 2020
Painless experience
This was a great car buying experience from start to finish thanks to Jim Donohue. He was friendly, courteous and quick to reply to my questions. I will gladly refer my family and friends to Lou Fusz Toyota.
May 17, 2020
Jim Donohue was great to work with. He made the...
Jim Donohue was great to work with. He made the experience very easy and enjoyable. I recommend him and his team to anyone looking to by a Toyota.
May 16, 2020
Fast response, listened and acted
Submitted a 'build' for a Tacoma Limited to Lou Fusz Toyota and within 3 minutes Jim Donahue reached out to me via text and email. I got him on the phone and set an appointment to come in and take out a comparable Tacoma on the lot for a drive. Came back later, told him my 'ideal' configuration, color and extras and he went to work while I was there. Found one that he could bring in from another dealer and then we worked on the deal. This was as simple and straightforward as I could have asked for. Made a deposit and left it in Jim's hands to deliver. He got the vehicle in the next morning, had it prepped and I picked it up that afternoon. Dropped of my trade in and handled the paperwork -- all within about an hour of my time. Thanks, "Bones". Will look forward to the service after the sale
May 12, 2020
Salesman was willing to discuss all possibilities of...
Salesman was willing to discuss all possibilities of negotiations on the deal. The outcome was positive. This is 5th car I have purchased from this dealership.
May 11, 2020
New Purchase with Jim Donohue
Buying a car can be stressful but Jim Donohue always makes it a great comfortable experience. This is the second new car purchase that I've done with Jim and I look forward to doing business with Jim the next time I'm looking for a car. Thank you Jim!
Bill McKeown
Finance Manager
May 27, 2020
Andew is a great Asset to the Toyota dealership!! Very...
Andew is a great Asset to the Toyota dealership!! Very courteous & knows his vehicles! Nathan did an exceptional job finding the specific vehicle that I wanted!!
May 26, 2020
Easy, friendly, and fast new car purchase
Very pleased with the friendly and attentive service when buying my new RAV4 Hybrid. Andrew McDowell was friendly, courteous, and helpful to work with when I purchased my vehicle. He even changed the license plates from my old car to the RAV4 when I came to pick it up. He arranged to get the RAV4 in the color I wanted from another dealer. Overall, was very happy to work with Andrew as my salesman.
May 23, 2020
I would like to thank Steve Bachesta for working with me...
I would like to thank Steve Bachesta for working with me on buying my new Toyota Tundra. Steve was very professional and a great guy to work with thanks again.
May 22, 2020
A friction-free experience
I heard Lou Fusz Toyota advertise on Bott Radio Network and decided to give them a try. The process for buying my new car was efficient and easy working with Alex Abramson and Nancy Schubert. There wasn't all of the back and forth - we discussed pricing, agreed on something that worked for both of us, and I got a very fair offer on my trade-in. The efficiency continued on through financing.
May 22, 2020
My experience buying my 2017 GMC Canyon at Lou Fusz was...
My experience buying my 2017 GMC Canyon at Lou Fusz was the easiest car buying experience I have had to date. Roger Heffernan made things straight forward and easy. He was a joy to work with and I highly recommend asking for him when looking to purchase your next vehicle.
Shane Roemer
New Car Sales Manager
May 13, 2020
We left with a brand new car!
Andrew and Shane did a great job of getting us the best car, a 2020 Rav 4 with the right accessories at the price we were looking to pay. We didn’t expect to buy a car at that time, but they gave us all the right reasons to do just that. We have had lots of luck with Lou Fusz dealerships (also bought a Mazda last fall) so feel very comfortable with their employees and service.
May 08, 2020
I spent a day deciding on a truck and Alex Abramson and...
I spent a day deciding on a truck and Alex Abramson and the staff were cool enough to let me take the test drive home to see how a truck would fit into my life. Excellent service and was a pleasure to do business with people who understand car sales.
May 07, 2020
We can in the purchase our lease car and to lease another.
We always have a great experience at Lou Fusz! Everyone at this location is very friendly and helpful. They make the car buying experience great.
Apr 29, 2020
New Car Purchase
Jim, Shane and everyone involved made this a very easy and enjoyable experience. We will return if we need another car and will suggest Lou Fusz to anyone we know looking for a Toyota.
Apr 25, 2020
I can’t speak highly enough about Lou Fusz and my...
I can’t speak highly enough about Lou Fusz and my experience. From the start, Andrew was overly nice and understanding. He made sure to answer all of my questions and not pressure me into anything I couldn’t do. Both Andrew and Shane helped me find and modify a vehicle that was everything I wanted. With their help I didn’t have to substitute looks/modifications for price. I highly recommended taking a visit to Lou Fusz if you are looking to treat yourself to a car. THANK YOU ANDREW AND SHANE.
Mark Kleve
Sales Consultant
May 25, 2020
Relaxed, helpful, and flexible. Mark and Roger were easy...
Relaxed, helpful, and flexible. Mark and Roger were easy to work with, and kind. Made the car buying process much better than my previous experiences. Thanks!
May 17, 2020
We have got a 5 star service for sure. Very transparent...
We have got a 5 star service for sure. Very transparent and friendly staff. We loved our experience. Thanks to Mike, Mark and John for their service.
May 07, 2020
Mark Kleve is by far the best car salesman I’ve ever had....
Mark Kleve is by far the best car salesman I’ve ever had. Sold me on my car and I will ONLY purchase from this dealership in the future. They were nice, knowledgeable with their vehicles, no hidden fees, no snake oil.... they were straight forward and open about everything. They didn’t feel like they were pushing me to buy a car, they gave me my space and let me look around, but as soon as I had a question, they were there to assist and answer anything. If you’re looking for a car, GO HERE! If I could give a higher rating I would. They were amazing. Thank you!
May 02, 2020
Peaceful
Mark Kleve made buying a used car quite easy. He brought the car to me to test drive and later brought me all the paperwork when I decided to buy. He follows up to make sure you are satisfied and answers 'll your questions a soon as possible. He made the whole process as painless and peaceful as he could. Thanks Mark
Apr 14, 2020
Made a good deal on a used Avalon
Worked with salesman, Mark Kleve, and had an overall positive experience of buying a used Avalon. I live about two hours from Lou Fusz so I called before traveling. Mark was very helpful to answer all my questions before I drove to Saint Louis and made my purchase.
Nancy Schubert
Sales Consultant
May 22, 2020
A friction-free experience
I heard Lou Fusz Toyota advertise on Bott Radio Network and decided to give them a try. The process for buying my new car was efficient and easy working with Alex Abramson and Nancy Schubert. There wasn't all of the back and forth - we discussed pricing, agreed on something that worked for both of us, and I got a very fair offer on my trade-in. The efficiency continued on through financing.
Apr 06, 2020
2020 "Diamond" Toyota Camry
Lou Fusz Toyota on Manchester Road services was phenomenal. Everyone was so friendly and I was to purchase a brand new 2020 Toyota Camry, by the way her name is "Diamond". A special thank you to the following people for making my big purchase possible: Tyler, Nancy, Shane & Bill. I really love what you do for me Toyota! I only buy Toyota: (1)Tercel, (1) Corolla and this is my 3rd Camry. I really desired the Avalon but it will be my next purchase in the future. Ms. K
Mar 11, 2020
Incorrect depiction of the maintenance agreement.
Mr. Pitchford did respond to my email, but not to the complete letter that I subsequently mailed. When I contacted Toyota customer service, the man explained that the agreement did not cover my damaged part, so I paid to repair the item. The troubling issue remaining in my mind is that I do not think that Mr. Pitchford believed me. But it is unlikely that two elderly retired teachers and long time Lou Fusz customers would create an elaborate story. More troubling for Mr. Pitchford, it seems to me, is that we did not demand much of anything other than greater clarity and a trusting working relationship. I believe that he should have followed up on our concerns and responded appropriately. It is not my intention to over react to this incident. We love the Highlander and hope to have a positive relationship with Lou Fusz Toyota in the years to come. But please consider that $2500 is a lot of money to spend for a product that was falsely presented.
Mar 10, 2020
Nancy Schubert was so quick to respond to my emails. She...
Nancy Schubert was so quick to respond to my emails. She was efficient, knowledgeable, and helped set up my 4Runner! Donny was also efficient and the finance process and it was indeed painless. Both were a pleasure to work with. Thank you Nancy and Donny!
Feb 29, 2020
Great experience. Chuck and Nancy were working hard to...
Great experience. Chuck and Nancy were working hard to get me the best deal possible, and Chuck somehow found the exact model and color I was looking for. Thanks, guys.
Nathan Pitchford
General Manager
May 27, 2020
Andew is a great Asset to the Toyota dealership!! Very...
Andew is a great Asset to the Toyota dealership!! Very courteous & knows his vehicles! Nathan did an exceptional job finding the specific vehicle that I wanted!!
May 18, 2020
Easy Experience
Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions.
Apr 06, 2020
Excellent Service / Follow Up
I unfortunately did not purchase a vehicle from this dealership, but Jim Donahue was excellent to work with. He was patient, informative, and great at follow up communication. I ended up with a different make but for a new Toyota, I wouldn't go anywhere else.
Mar 31, 2020
I had a wonderful buying experience. They were very...
I had a wonderful buying experience. They were very patient with me as I test drove four different models and made my decision. There was no pressure and they stayed late to do the paperwork. It was a stress free, easy experience.
Mar 14, 2020
Top of the Line Experience
This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price in the Mid West and it was simple and quick to make the purchase. Chelsea kept me informed on a weekly basis about the status of my truck order and arrival and once it arrived, Jim, Bill and Nathan made sure I had everything I needed and made the entire process simple and quick. They also gave me the best deal on my 2016 Land Cruiser that I traded in. All in all, a great experience and I really appreciated the way they made me feel.
Chelsea Darrow
Used Car Sales Manager
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Mar 18, 2020
Great experience!
Lou Fusz Toyota provided a quick and efficient buying experience. Tyler Hillyer found the car I was interested in and had it ready for me to look at before my arrival. From my initial contact with the dealership through the internet, the response by everyone involved was immediate and helpful. I would recommend Lou Fusz Toyota for your next Toyota purchase!
Mar 14, 2020
Top of the Line Experience
This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price in the Mid West and it was simple and quick to make the purchase. Chelsea kept me informed on a weekly basis about the status of my truck order and arrival and once it arrived, Jim, Bill and Nathan made sure I had everything I needed and made the entire process simple and quick. They also gave me the best deal on my 2016 Land Cruiser that I traded in. All in all, a great experience and I really appreciated the way they made me feel.
Mar 09, 2020
Excellent experience, sales, delivery and payment.
Excellent salesman, staff and experience. All Lou Fusz employees involved did a very good job handling a purchase that was difficult. Financing was finally approved to my satisfaction.
Mar 03, 2020
Enjoyable car buying experience.
We have now purchased 5 vehicles from Lou Fusz Toyota. Our sales person on four of those vehicles was Jim Donohue. We have a high regard for Jim and he is the main reason we continue to return to the Dealership to purchase automobiles. Further, all of the associates of the dealership that we have encountered through our various needs have provided excellent service. They truly understand what customer service is all about! We highly recommend Jim Donohue and Lou Fusz Toyota. You will not be disappointed.
Donny Nolting
Finance Manager
May 29, 2020
Great customer service and buying experience!
I tried getting a car with other Toyota dealers in Illinois, but kept getting the runaround. I went on CarGurus and found my car, called the dealership that had it, and they put me in touch with Tony (Anthony) Giacalone. Tony was very courteous and professional. He provided us a tour of the vehicle, went on the test drive with us, and very customer oriented. I plan on buying from Lou Fusz in the future. Great buying experience. Thank you to Tony and Finance (Donny) team at Lou Fusz! My wife loves the new 4Runner! V/r Jim Latour
May 28, 2020
Good Experience
Had a good experience trading in and financing a new vehicle. Rich was the sales associate I worked with and was personable and easy to work with.
May 26, 2020
Joe was great to work with! He was very accommodating!...
Joe was great to work with! He was very accommodating! Happy to be driving another Toyota. I was very pleased with the experience! Thanks again!
May 17, 2020
Jim Donohue was great to work with. He made the...
Jim Donohue was great to work with. He made the experience very easy and enjoyable. I recommend him and his team to anyone looking to by a Toyota.
May 08, 2020
I spent a day deciding on a truck and Alex Abramson and...
I spent a day deciding on a truck and Alex Abramson and the staff were cool enough to let me take the test drive home to see how a truck would fit into my life. Excellent service and was a pleasure to do business with people who understand car sales.
Roger Heffernan
Sales Consultant
May 25, 2020
Relaxed, helpful, and flexible. Mark and Roger were easy...
Relaxed, helpful, and flexible. Mark and Roger were easy to work with, and kind. Made the car buying process much better than my previous experiences. Thanks!
May 22, 2020
My experience buying my 2017 GMC Canyon at Lou Fusz was...
My experience buying my 2017 GMC Canyon at Lou Fusz was the easiest car buying experience I have had to date. Roger Heffernan made things straight forward and easy. He was a joy to work with and I highly recommend asking for him when looking to purchase your next vehicle.
May 19, 2020
Nice Place to Do Business
I just bought a car from Roger Heffernan on Monday. He was very nice and and very patient with me. I am so excited to have a newer car to drive. Thanks!
May 15, 2020
Clear , Considerate and Concise
My sister reached out to Roger Heffernan on Friday and suggested I meet with him. Monday morning a salesman named Mike met me on the lot and then I met Roger. After explaining my need for a small car with excellent safety ratings price was discussed. I believe within 10 minutes I test drove a 2017 Hyundai Elantra. After visiting another car lot the following day and continuing to research available autos on various websites I reached out to Roger on Wednesday morning. Within a very short time he told me the internet price and we discussed the possibilty of trading in my 1998 Honda Civic. With a credit card number Roger agreed to hold the car for me until Thursday at 1 PM. The car sat gleaming on the lot while I signed paperwork inside which included the sale of my old Honda. By 2:00 I was the owner of a Certified Used Car.
May 06, 2020
Nice friendly dealership. Had multiple vehicles to choose...
Nice friendly dealership. Had multiple vehicles to choose from that was in my target range.. Sales Consultant and Finance Manager made it an pleasant experience.
Chuck Church
General Sales Manager
May 08, 2020
I spent a day deciding on a truck and Alex Abramson and...
I spent a day deciding on a truck and Alex Abramson and the staff were cool enough to let me take the test drive home to see how a truck would fit into my life. Excellent service and was a pleasure to do business with people who understand car sales.
Apr 20, 2020
Great Experience!
Rich was great to work with! He and the rest of the rest team made made it easy to get through the process all while practicing social distancing!
Apr 06, 2020
2020 "Diamond" Toyota Camry
Lou Fusz Toyota on Manchester Road services was phenomenal. Everyone was so friendly and I was to purchase a brand new 2020 Toyota Camry, by the way her name is "Diamond". A special thank you to the following people for making my big purchase possible: Tyler, Nancy, Shane & Bill. I really love what you do for me Toyota! I only buy Toyota: (1)Tercel, (1) Corolla and this is my 3rd Camry. I really desired the Avalon but it will be my next purchase in the future. Ms. K
Mar 22, 2020
Alex Abramson was incredibly friendly, helpful, and...
Alex Abramson was incredibly friendly, helpful, and knowledgeable. He made the buying process very easy! Chuck Church was also amazing! He knew the car, trim, and package I wanted and immediately took proactive action to have it shipped to store for my ease. Best experience I have ever had purchasing a vehicle and I will definitely be a lifetime buyer from Lou Fusz Toyota!!
Mar 05, 2020
I had a great experience working with Alex Abramson and...
I had a great experience working with Alex Abramson and the team at Lou Fusz Toyota- they were incredibly helpful and pleasant to work with and accommodated all of my needs. It was a first-rate service experience!
Emmanuel Alcasabas
Sales Consultant
May 26, 2020
I had a great experience with this dealership. They were...
I had a great experience with this dealership. They were kind and helpful. Especially Emmanuel Alcasabas. I highly recommend contacting Emmanuel if you are looking for a car. He was friendly and not pushy at all. He made the process easy. The next time we are in need of a car we will be reaching out to Emmanuel for sure.
May 06, 2020
Excellent experience
I drove 6 hrs to buy my Tacoma because it was that good of a deal. Thanks Emmanuel Alcasabas for a great vehicle. We did most of the deal over the phone and made the process quick once we test drove it.
May 04, 2020
Manny was a professional! I couldn’t ask for a better...
Manny was a professional! I couldn’t ask for a better salesperson. I am so happy with my experience. Knowledgeable and super friendly staff! I’m sure I will be back in the future to purchase another vehicle from Manny! Great job Lou Fusz team!!!
Mar 03, 2020
Unexpected buying experience...
I have always hated to go shopping for a vehicle because of pressure and pushiness. Not here! Our salesman Mark Kleve was extremely nice and professional, as was Emmanuel Alcasabas. My wife did most of the dealing over the phone since we live about 2 hours away, which was really helpful. We will be shopping here again in the future. David
Feb 26, 2020
Amazing customer service from the very first time we...
Amazing customer service from the very first time we stepped on the lot until we dtive off with our vehicle. We had a relaxed and easy experience from start to finish.
Joe Gustafson
Used Sales and Purchases
May 27, 2020
We had a fantastic experience with Joe! We came from...
We had a fantastic experience with Joe! We came from about 100 miles away and he took the time to video the car and talk with us about it before we made the drive. He was upfront about pricing and didn’t make us feel pressured at all. It was a great car buying experience and we will definitely come back for our next car buying needs.
May 26, 2020
Joe was great to work with! He was very accommodating!...
Joe was great to work with! He was very accommodating! Happy to be driving another Toyota. I was very pleased with the experience! Thanks again!
May 14, 2020
Enjoyable people to work with helpful listening to your...
Enjoyable people to work with helpful listening to your needs to include helpful with your fiance and after they still extend their hand to help will recommend anyone who's looking to buy a car thanks once again Joe and John
May 05, 2020
It was great everything was done that I asked.everyone...
It was great everything was done that I asked.everyone was nice to me I will go back to buy my next car or truck.
Mar 03, 2020
Service was great, fast, no pressure. Finance took a...
Service was great, fast, no pressure. Finance took a while, but that’s expected... love my new Toyota 4Runner! Would recommend this dealership to anyone..
Scott Gryzmala
Service Writer
Apr 22, 2020
Scott G handled my service needsAs always he did a great...
Scott G handled my service needs As always he did a great job I did the pick up & delivery and had my car back in less than 2 hrs
Apr 12, 2020
I have been using Lou Fusz Toyota Service Department...
I have been using Lou Fusz Toyota Service Department since we bought our 2015 Highlander there. Scott helped me the last time I was in and as always I found the service advisors to be efficient, friendly, considerate and attentive to what my needs are. Lou Fusz employees tend to work there for years, they know their job and the atmosphere in the shop is positive. The waiting area is comfortable and they provide coffee, hot cocoa and even good cookies when there's not a pandemic going on! I'm a fan and I appreciate them making a normally dismal task of getting my car serviced a nice experience.
Feb 25, 2020
My experience with Lou Fusz Toyota
I have bought a few cars from this dealership. I do so because they just make it so easy! This is my second car that Jim Donohue has helped me buy. He's honest, friendly, and unflappable. He's ready to answer any of my questions.
Jan 23, 2020
Another great transaction.
Just purchased my 10th Toyota. Jim Donahue has been there to assist on all of them. Every time I visit the dealership I see terrific people that I recognize and they remember me. Always helpful whether I am purchasing a vehicle or having it serviced. I am sold on Toyota and Lou Fusz and their employees. Would never go to any other dealership.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
John Sanchez
Finance Manager
May 27, 2020
We had a fantastic experience with Joe! We came from...
We had a fantastic experience with Joe! We came from about 100 miles away and he took the time to video the car and talk with us about it before we made the drive. He was upfront about pricing and didn’t make us feel pressured at all. It was a great car buying experience and we will definitely come back for our next car buying needs.
May 26, 2020
I had a great experience with this dealership. They were...
I had a great experience with this dealership. They were kind and helpful. Especially Emmanuel Alcasabas. I highly recommend contacting Emmanuel if you are looking for a car. He was friendly and not pushy at all. He made the process easy. The next time we are in need of a car we will be reaching out to Emmanuel for sure.
May 25, 2020
Relaxed, helpful, and flexible. Mark and Roger were easy...
Relaxed, helpful, and flexible. Mark and Roger were easy to work with, and kind. Made the car buying process much better than my previous experiences. Thanks!
May 24, 2020
Our sales representative Rick Summerfield helped us with...
Our sales representative Rick Summerfield helped us with our new purchase he was very patient and up front about the car he did a great job and I would highly recommend him in the future
May 21, 2020
Rich was absolutely awesome! I had SEVERAL bad...
Rich was absolutely awesome! I had SEVERAL bad experiences with area dealerships, but everything was super quick and easy with Rich/Toyota. John the business manager was also a huge help. Thank you, Toyota! I love my new car!
Warren Hamilton
Service Writer
Mar 27, 2020
Excellent service provided.
Always glad to see Warren at the service desk when I come in. I know I'll get a friendly greeting and excellent service in a timely manner.
Feb 25, 2020
My experience with Lou Fusz Toyota
I have bought a few cars from this dealership. I do so because they just make it so easy! This is my second car that Jim Donohue has helped me buy. He's honest, friendly, and unflappable. He's ready to answer any of my questions.
Jan 23, 2020
Another great transaction.
Just purchased my 10th Toyota. Jim Donahue has been there to assist on all of them. Every time I visit the dealership I see terrific people that I recognize and they remember me. Always helpful whether I am purchasing a vehicle or having it serviced. I am sold on Toyota and Lou Fusz and their employees. Would never go to any other dealership.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
Oct 31, 2019
Scott and Warren continue to provide excellent service...
Scott and Warren continue to provide excellent service each and every time we come for service work on our vehicles. We've been coming to Lou Fusz Toyota for over 20 years and these last 2 visits continued in that tradition.
Rick Summerfield
Sales Consultant
May 29, 2020
I had a great experience buying my car on this Memorial...
I had a great experience buying my car on this Memorial Day. Rick Summerfield was extremely helpful and resourceful. I will recommend him everywhere. Looking forward to a new partnership and support by Lou Fusz service, as well.
May 24, 2020
Our sales representative Rick Summerfield helped us with...
Our sales representative Rick Summerfield helped us with our new purchase he was very patient and up front about the car he did a great job and I would highly recommend him in the future
May 05, 2020
Rick Summerfield was very helpful and nice to work with!...
Rick Summerfield was very helpful and nice to work with! Very knowledgeable. Beautiful car at a great price. Financeing went very smoothly. We would shop there again.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Apr 20, 2020
It was our second purchase there. Very friendly and...
It was our second purchase there. Very friendly and helpful. Rick Summerfield made the experience the best buying experience we've ever had. We will be going there first from now on.
Alex Abramson
Sales Consultant
May 22, 2020
A friction-free experience
I heard Lou Fusz Toyota advertise on Bott Radio Network and decided to give them a try. The process for buying my new car was efficient and easy working with Alex Abramson and Nancy Schubert. There wasn't all of the back and forth - we discussed pricing, agreed on something that worked for both of us, and I got a very fair offer on my trade-in. The efficiency continued on through financing.
May 18, 2020
Great Service
Alex Abramson was very helpful. The service was prompt and top-notch. I highly recommend this dealership and I would send any of my family or friends to Lou Fusz Toyota.
May 18, 2020
Easy Experience
Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions.
May 08, 2020
I spent a day deciding on a truck and Alex Abramson and...
I spent a day deciding on a truck and Alex Abramson and the staff were cool enough to let me take the test drive home to see how a truck would fit into my life. Excellent service and was a pleasure to do business with people who understand car sales.
Apr 29, 2020
Sales Consultant Alex Abramson made the experience of...
Sales Consultant Alex Abramson made the experience of buying my first brand new car easy and pressure-free! His team was extremely helpful and went the extra mile to help me with my decision and financing. I will definitely be recommending Lou Fusz Toyota in the future. 10/10 dealership.
Kim Coffman
Secondary Finance Manager
May 24, 2020
Great experience!
Best car dealership experience I've ever had and I've had many. Mike was friendly, knowledgeable and fast! Reasonable negotiation! Easy paperwork! Great team!
May 15, 2020
Clear , Considerate and Concise
My sister reached out to Roger Heffernan on Friday and suggested I meet with him. Monday morning a salesman named Mike met me on the lot and then I met Roger. After explaining my need for a small car with excellent safety ratings price was discussed. I believe within 10 minutes I test drove a 2017 Hyundai Elantra. After visiting another car lot the following day and continuing to research available autos on various websites I reached out to Roger on Wednesday morning. Within a very short time he told me the internet price and we discussed the possibilty of trading in my 1998 Honda Civic. With a credit card number Roger agreed to hold the car for me until Thursday at 1 PM. The car sat gleaming on the lot while I signed paperwork inside which included the sale of my old Honda. By 2:00 I was the owner of a Certified Used Car.
May 07, 2020
Mark Kleve is by far the best car salesman I’ve ever had....
Mark Kleve is by far the best car salesman I’ve ever had. Sold me on my car and I will ONLY purchase from this dealership in the future. They were nice, knowledgeable with their vehicles, no hidden fees, no snake oil.... they were straight forward and open about everything. They didn’t feel like they were pushing me to buy a car, they gave me my space and let me look around, but as soon as I had a question, they were there to assist and answer anything. If you’re looking for a car, GO HERE! If I could give a higher rating I would. They were amazing. Thank you!
May 06, 2020
Nice friendly dealership. Had multiple vehicles to choose...
Nice friendly dealership. Had multiple vehicles to choose from that was in my target range.. Sales Consultant and Finance Manager made it an pleasant experience.
May 04, 2020
Manny was a professional! I couldn’t ask for a better...
Manny was a professional! I couldn’t ask for a better salesperson. I am so happy with my experience. Knowledgeable and super friendly staff! I’m sure I will be back in the future to purchase another vehicle from Manny! Great job Lou Fusz team!!!
Steve Sage
Appraiser
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Feb 19, 2020
Excellent service in both collision and regular service...
Excellent service in both collision and regular service departments! Accommodating and first class service. Steve Sage took good care of me and explained so my repair was easily understandable.
Jan 14, 2020
Had repairs done to my vehicle.
Repairs were estimated and done in a professional manner. Very happy with quality of repairs. All involved did a thorough job of explaining the process.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
Rich Nguyen
Sales Consultant
May 28, 2020
Good Experience
Had a good experience trading in and financing a new vehicle. Rich was the sales associate I worked with and was personable and easy to work with.
May 24, 2020
I was nervous shopping for a car alone. However, Rich...
I was nervous shopping for a car alone. However, Rich made my car buying process seamless from beginning to end. He was transparent and honest with me throughout every step. Most importantly he came through with the deal! His loyalty and customer service was nothing short of amazing. I am so grateful for the experience. I love my new car! Please don’t hesitate to let him help you find the car for you. Shoutout to you Rich, the real MVP. Thank you Lou Fusz Toyota.
May 21, 2020
Rich was absolutely awesome! I had SEVERAL bad...
Rich was absolutely awesome! I had SEVERAL bad experiences with area dealerships, but everything was super quick and easy with Rich/Toyota. John the business manager was also a huge help. Thank you, Toyota! I love my new car!
May 17, 2020
Very satisfied with our overall experience at Lou Fusz.
This was our first experience at Lou Fusz and it was amazing. Our Sales Associate, Rich Nguyen, was friendly, informative and a pleasure to work with. He took a lot of time to explain everything about the 2020 RAV4 XSE Hybrid we were interested in to help validate our decision. On top of the exceptional customer service that we received we were happy with the trade in offer on our old vehicle. Bill MvKeown helped figure out our financing and got us a rate that beat our credit union. Thanks Bill!! The entire team at Lou Fusz were all pleasant to work. We left in our new SUV and very happy with the full experience. We were encouraged by the entire staff to reach back out with any questions. Truly an experience you too can expect if you choose to visit Lou Fusz Toyota.
May 16, 2020
Just worked with Rich Nguyen on the purchase of a new...
Just worked with Rich Nguyen on the purchase of a new vehicle. The whole process was easy and Rich is a true professional. Highly recommended.
James Conaway
Sales Manager
May 18, 2020
Easy Experience
Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Apr 27, 2020
This is the fourth vehicle I've purchased from Jimmy...
This is the fourth vehicle I've purchased from Jimmy Conaway at Lou Fusz Toyota. Everyone was very helpful upbeat even in the midst of a pandemic.
Apr 02, 2020
I had a great experience purchasing my new Camry at Lou...
I had a great experience purchasing my new Camry at Lou Fusz Toyota. Tyler Hillyer and Jimmy Conaway were nothing but professional. When I first visited, my perfect car wasn’t there. But Tyler and Jimmy worked hard and quickly to find what I wanted and to beat a competing dealership in price and convenience to secure my business. I would highly recommend these guys when considering a new vehicle. Thank you!
Mar 28, 2020
Great experience! Very good selection, professional, and...
Great experience! Very good selection, professional, and organized. Both Jimmy and Jim did an excellent job and financing was a breeze. Highly recommend for sure.
Jeff Venetis
Body Shop Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Oct 01, 2019
The Blue truck, that was the Blues truck
I was looking for a blue Tundra I could never find on the lot, and Jim Donohue found it and had it at the dealership for me to look at, and he went the extra mile to get us a good deal and extras, and is continuing to work for us after the sale. Thanks to the whole team, so far this has been an easy purchase, looking forward to the finished product after some adjustments.
Jul 23, 2019
Body repair of vehicle
Lou Fusz did a wonderful job of repairing the bumper of my vehicle after I was rear-ended. The staff was friendly. My husband and I have any body repair or service completed only at this dealership.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Michael Carroll
Sales Consultant
May 24, 2020
Great experience!
Best car dealership experience I've ever had and I've had many. Mike was friendly, knowledgeable and fast! Reasonable negotiation! Easy paperwork! Great team!
May 21, 2020
This was the first time buying from Lou Fusz. Mike and...
This was the first time buying from Lou Fusz. Mike and Matt were awesome. I will be back. The video that Mike sent over to preview before I got there was very helpful.
May 17, 2020
We have got a 5 star service for sure. Very transparent...
We have got a 5 star service for sure. Very transparent and friendly staff. We loved our experience. Thanks to Mike, Mark and John for their service.
May 15, 2020
Clear , Considerate and Concise
My sister reached out to Roger Heffernan on Friday and suggested I meet with him. Monday morning a salesman named Mike met me on the lot and then I met Roger. After explaining my need for a small car with excellent safety ratings price was discussed. I believe within 10 minutes I test drove a 2017 Hyundai Elantra. After visiting another car lot the following day and continuing to research available autos on various websites I reached out to Roger on Wednesday morning. Within a very short time he told me the internet price and we discussed the possibilty of trading in my 1998 Honda Civic. With a credit card number Roger agreed to hold the car for me until Thursday at 1 PM. The car sat gleaming on the lot while I signed paperwork inside which included the sale of my old Honda. By 2:00 I was the owner of a Certified Used Car.
May 06, 2020
John & Mike literally just made my DAY .. I’ve been...
John & Mike literally just made my DAY .. I’ve been jumping through hoops for a car 🚗 my first car at that & they made it happen. Very professional I HIGHLY recommend you guys come shop with them ☺️.. good credit is extremely important.. I know we’re supposed to stay 6 feet away because of the virus COVID-19 but I literally could hug them right now . Smiling so hard my cheeks hurt .
Steve Bachesta
Sales Consultant
May 23, 2020
I would like to thank Steve Bachesta for working with me...
I would like to thank Steve Bachesta for working with me on buying my new Toyota Tundra. Steve was very professional and a great guy to work with thanks again.
May 01, 2020
New car- great experience
Steve Bachesta was outstanding, he made the process quick and easy. He was very accommodating to our needs. No pressure at all. Love my 2020 Camry
Apr 30, 2020
New car
Jim Donahue was a pleasure to work with! He made the purchase of our new car very easy and less stressful. Would recommend to friends. Thank you !
Apr 22, 2020
Happy with our purchase
Steve was knowledgeable about the cars on lou fusz's lot and was very forthcoming about factors that worked in our favor, including manufacturer incentives, rebates, and dealership inventory. Very responsive and professional. Would recommend Steve to my family and friends.
Apr 17, 2020
Steve killed it
Steve really helped me out here. Very clear communication and efficient sales experience. Got me in and out in a timely fashion and really listened to me. Didn't try to unnecessarily up sell me on things I clearly didn't want, wasn't pushy, and was willing to negotiate when necessary.
Sandy Dodson
Office Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Aug 29, 2019
Alex doing a wonderful job .
Best dealership Ever , Love this place and will be back in future. Thank you for all you did for us. It was so pleasurable, not like other dealerships. Me and my brother want to thank our salesman Alex Abramson and the finance , Alex Abramson for all ur wonderful help and outstanding customer service.. people like you make buying a vehicle totally enjoyable. We absolutely love our Two New RVA4 Adventure.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Dec 30, 2018
Most Unfriendly Receptionist I have ever met
My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude.
Jul 25, 2018
Scott always comes through and always gets the job done
Our family has been with Lou Fusz Toyota since 1995. The # one reason why we like Fusz cars is because the service department is absolutely first class and Scott Gryzmala is one of the reasons that is so - he always comes through, follows up, and Scott gets the job done. My dark green 4-Runner and I left the service department this morning (7-25-18) after having an oil change and new spark plugs installed plus a few other minor things. I was driving the vehicle on I-270 and for whatever reason it started running very rough so I pulled over and stopped the engine. I called Scott and told him what had happened and that I was having AAA tow the car back into the shop. He told me not to try to start the car and he would be watching for the truck to arrive. Sure enough, the tow vehicle pulled into the Fusz Toyota lot and Scott was there to greet us. He showed the driver how to get into the service bay area to drop the car off and suggested that I meet him at his work station so we could get things set up for a loaner vehicle. Department GM Stephanie Watkins was there to say hello and she apologized for the inconvenience and bolstered my confidence that things would all work out OK. She and Scott had a loaner car for me as fast as could be. I am 100% confident that whatever needs work on my car to fix the glitch, it will get done and iin the right way. I love my dark green 4-Runner ! The mark of an above average service organization is when it can follow thru on the time tested rule of thumb: "Exemplary service is when the customer does not have to ask for anything because the service giver knows what is needed before the customer even has to mention it." That is how Scott Gryzmala - Stephanie Watkins - Mike Wolz - Warren Hamilton - Dalton - and all the Fusz team are as a matter of course. It is why our family has owned Toyota cars since 1995 and we will continue to do so. In our book, the Fusz Team is always ahead of the game and they always know the score.
Travis Finder
Service Advisor
Jul 18, 2019
Outstanding customer service demonstrated during my visit.
Travis Finder, Service Advisor was extremely professional and courteous during my visit to the Service Department. He answered my questions and made my visit enjoyable. My car was serviced, washed, and vacuumed all within less than 2 hours. Excellent Service! Great Team (Service Advisor and Cashier)!
Jul 10, 2019
Best buying experience I have ever had.
Mark Kleve and Jeff Strum went out of their way to make our buying experience easy, pleasant, and without any pressure. They were responsive to our problem and made our purchase very simple. Travis in the service department was also very pleasant to deal with.
Dec 19, 2018
My Experiences
This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with perfection. Their personnel are outgoing and efficient. I highly recommend this company. All their personnel
Mar 31, 2018
Pleased
Travis was pLeasant, knowledgeable, helpful. Explained service options for a 30,000 mile check up. I don’t know what else to say except that I d be happy to work with him again. Impossible to evaluate the quality of work done on the car.
Mar 19, 2018
Service
The service was fast and on time. I didn't have to wait very long for the service to be completed. The service personnel were friendly and helpful.
Tyler Hillyer
Sales Consultant
May 25, 2020
Tyler Hillyer was an excellent salesman.He was courteous...
Tyler Hillyer was an excellent salesman.He was courteous and helpful.. He knew the Toyota products well. We are happy with our new Toyota Camry SE. Thank you Tyler.
May 10, 2020
Tyler Hillyer was my sales rep. He was very...
Tyler Hillyer was my sales rep. He was very helpful..comical and extremely patient. He covered the details of the vehicle in full and was great!
May 08, 2020
I spent a day deciding on a truck and Alex Abramson and...
I spent a day deciding on a truck and Alex Abramson and the staff were cool enough to let me take the test drive home to see how a truck would fit into my life. Excellent service and was a pleasure to do business with people who understand car sales.
Apr 29, 2020
Great experience purchasing my new rav4 from here! I...
Great experience purchasing my new rav4 from here! I worked with Tyler and Donny. They made the process as quick and simple as possible. Tyler did an awesome job answering any questions I had and was super helpful.
Apr 06, 2020
2020 "Diamond" Toyota Camry
Lou Fusz Toyota on Manchester Road services was phenomenal. Everyone was so friendly and I was to purchase a brand new 2020 Toyota Camry, by the way her name is "Diamond". A special thank you to the following people for making my big purchase possible: Tyler, Nancy, Shane & Bill. I really love what you do for me Toyota! I only buy Toyota: (1)Tercel, (1) Corolla and this is my 3rd Camry. I really desired the Avalon but it will be my next purchase in the future. Ms. K
Karla Chapman
Assistant Office Manager
Apr 19, 2018
Had new engine put in due to oil consumption
Scott Gryzmala was very helpful in solving my problem. He kept in touch with me to let me know what progress was being made. I appreciate his expertise and helpfulness.
Mar 28, 2018
Windshield Replacement
When I had an issue, the Customer Relations Manager was very helpful with setting up a time, as well as, making sure I was happy with my experience. The service center was timely, respectful, and gave me everything I needed to continue working during the process.
Dec 17, 2017
Quick, efficient, friendly
This was my second visit for scheduled maintenance for my truck. Both visits had me in and out in under an hour. The staff is friendly, and the waiting area is large, open, and comfortable. Vacuuming the interior and running it through the car wash is always a nice touch.
Dec 13, 2017
Service dept DAMAGED MY VEHICLE!
Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they were supposed to be fixing. "Customer service" has refused to fix the scratches! DON'T GO TO LOU FUSZ UNLESS YOU WANT A DAMAGED VEHICLE!
Brian Eads
Service Advisor
Jul 23, 2019
Comfortable car buying experience
Jim was extremely friendly and helpful throughout the entire process of purchasing my 2019 Toyota RAV4 Hybrid. He took the time to introduce me to Brian and Shane, answered any questions I had, and even showed me how all of the touchscreen features worked and other dashboard components before I left with my new vehicle. Donny was also very courteous and easy to work with in financing my purchase. I would recommend Lou Fusz Toyota to anyone looking to purchase a new vehicle!
May 14, 2019
2019 Tacoma Off Road and Rav 4 purchase.
The dealership provides a great buying experience and the service department runs flawlessly. I have purchased 2 trucks and 1 SUV from Jim. He makes the hole process painless. No pressure and easy to work with. I highly recommend Jim and this dealership.
May 08, 2019
Trust
Steve Gage is very personable and trustworthy. He ordered what I needed right away and installation only took about 20 minutes. Everyone in the service department was great.
Tony Castiglioni
Sales Consultant
May 29, 2020
Great customer service and buying experience!
I tried getting a car with other Toyota dealers in Illinois, but kept getting the runaround. I went on CarGurus and found my car, called the dealership that had it, and they put me in touch with Tony (Anthony) Giacalone. Tony was very courteous and professional. He provided us a tour of the vehicle, went on the test drive with us, and very customer oriented. I plan on buying from Lou Fusz in the future. Great buying experience. Thank you to Tony and Finance (Donny) team at Lou Fusz! My wife loves the new 4Runner! V/r Jim Latour
Matt Ciuffa
Sales Consultant
May 21, 2020
This was the first time buying from Lou Fusz. Mike and...
This was the first time buying from Lou Fusz. Mike and Matt were awesome. I will be back. The video that Mike sent over to preview before I got there was very helpful.
