Staff
Sales
Jim Donohue
Sales Consultant
Shane Roemer
New Car Sales Manager
Mark Kleve
Sales Consultant
Nancy Schubert
Sales Consultant
Nathan Pitchford
General Manager
Chelsea Darrow
Used Car Sales Manager
Roger Heffernan
Sales Consultant
Chuck Church
General Sales Manager
Joe Gustafson
Used Sales and Purchases
Alex Abramson
Sales Consultant
Rick Summerfield
Sales Consultant
Rich Nguyen
Sales Consultant
James Conaway
Sales Manager
Michael Carroll
Sales Consultant
Steve Bachesta
Sales Consultant
Tyler Hillyer
Sales Consultant
Andrew McDowell
Sales Consultant
Dylan Casteel
Sales Consultant
Tony Castiglioni
Sales Consultant
Matt Ciuffa
Sales Consultant
Finance
Bill McKeown
Finance Manager
Donny Nolting
Finance Manager
John Sanchez
Finance Manager
Kim Coffman
Secondary Finance Manager
Service
Scott Gryzmala
Service Writer
Warren Hamilton
Service Writer
Travis Finder
Service Advisor
Brian Eads
Service Advisor
Collision Center
Steve Sage
Appraiser
Jeff Venetis
Body Shop Manager
Sandy Dodson
Office Manager
Administration
Karla Chapman
Assistant Office Manager
Penny Rusk
Office Manager
Jim Donohue
Sales Consultant
Jul 11, 2020
Great experience
Had an immediate rapport with Jim Donohue. He made buying the car I wanted very easy. After test driving a couple of cars, jim was easy to negotiate with. If you want to buy a new car, I recommend Jim Donohue.
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Jul 07, 2020
Car buying made easy
James made this by far the easiest car buying experience ever! I live in Kansas City and drove across the state because they had better deals than the dealers in Kansas City. They didn't try to up sale or add things on once I got to the store. I was in and out in under an hour. I had my kids with me and was done signing paperwork before they finished their Happy Meals! I'll definitely return!
Jul 01, 2020
Jim "Bones" provided an outstanding shopping experience...
Jim "Bones" provided an outstanding shopping experience to us. Completely stress free, no drama and the easiest car that we ever bought!! We are existing Toyota customers but he added extra customer service! GRACIAS AMIGO!!!
Jul 01, 2020
Excellent experience
Was treated extremely well by all at the dealership especially my salesman Jim Donahue. Gave me all the information I needed and explained all rebates etc.
Bill McKeown
Finance Manager
Jul 10, 2020
I call to inquire about a vehicle. Within 5 minutes of...
I call to inquire about a vehicle. Within 5 minutes of the call Joe Gustafson had a full Carfax and video walk-around of the car sent to my phone. This really helped with the buying decision. Great customer service.
Jul 06, 2020
Great experience w/ Tyler Hillyer at Lou Fusz Toyota!
I've been wanting a new Toyota Corolla for a while, and Tyler and Bill McKeown made it happen! Thanks a lot guys! Much appreciated!
Jul 04, 2020
I was looking for a used car and wanted to move quickly...
I was looking for a used car and wanted to move quickly before the holiday weekend. I had been in contact with some other dealers but they either didn’t have what I was looking for or weren’t able to make it happen/ took too long to follow up with me. Rick Summerfield contacted me as soon as they opened and got me in and out before noon. Excellent service, during pandemic he wore a mask throughout the process and didn’t offer a handshake which I appreciate. He even showed me some features on the car I wasn’t aware of even though they are a Toyota dealership but I was buying a Subaru. Five stars.
Jul 01, 2020
Excellent experience
Was treated extremely well by all at the dealership especially my salesman Jim Donahue. Gave me all the information I needed and explained all rebates etc.
Jun 28, 2020
I worked with Tyler H. to purchase my new RAV4. He was...
I worked with Tyler H. to purchase my new RAV4. He was incredibly helpful, and I would definitely go to him with any of my car buying needs in the future.
Shane Roemer
New Car Sales Manager
Jul 14, 2020
We were very happy with the entire staff. They got us in...
We were very happy with the entire staff. They got us in the car we wanted and worked with us on our trade in with a better value than I thought.
Jul 13, 2020
Great Experience
This dealership is extremely friendly and made car buying easy! Chuck helped find the vehicle I wanted, Shane assisted through the process and Andrew had me on the road quickly. Thank you for making it simple!
Jul 09, 2020
Lou Fusz was great to work with, especially Andrew! The...
Lou Fusz was great to work with, especially Andrew! The experience was flawless from start to finish. I would definitely recommend Andrew and Lou Fusz Toyota.
Jun 24, 2020
Great Buying Experience!
I just picked up my new Toyota Tundra and wanted to say it was a great buying experience with the staff at Lou Fusz Toyota. The entire team was a pleasure to deal with. Rich Nguyen and Shane Roemer were very professional and walked me through the complete process of acquiring a vehicle through the dealership. Rich was awesome with detailing me on the truck's features while Shane was extremely knowledgable on walking me through the leasing process. Donny Nolting in financing handled the final papers for the lease and made it a breeze to sign everything and get on my way in a new vehicle! I would recommend this dealership and the team at Lou Fusz to anyone wanting to buy a new Toyota!
Jun 24, 2020
We cannot say enough about Shane Roemer and James “Bones”...
We cannot say enough about Shane Roemer and James “Bones” Donahue. The staff is amazing and our new 4Runner is awesome! Plus we got the best deal - trust me we’ve been looking at buying one for almost 2 years now. This is now our second purchase from Lou Fusz Toyota and we won’t go anywhere else!
Mark Kleve
Sales Consultant
Jun 11, 2020
Mark Kleve was very helpful and informative both times we...
Mark Kleve was very helpful and informative both times we test drove the car. We are very happy with the quality and price of our purchase but Mark definitely made the sale And did it without any pressure
Jun 06, 2020
I had one of the best buying experiences working with...
I had one of the best buying experiences working with Mark Kleve. He was always available for questions and made the buying process extremely easy. He was honest and an overall highly experienced car salesman that knows what he’s doing.
Jun 01, 2020
Experiences with Mark Kleve at Lou Fusz Toyota
We had a very great experience at the Lou Fusz Toyota dealership with the courteous and professional sale person service provided by Mr. Mark Kleve. He was very helpful, knowledgeable with the trade and offered a variety of options in making our choice of the 2012 Toyota Camry (Hybrid) car purchased. Thank you Mark Kleve, you are wonderful person
May 25, 2020
Relaxed, helpful, and flexible. Mark and Roger were easy...
Relaxed, helpful, and flexible. Mark and Roger were easy to work with, and kind. Made the car buying process much better than my previous experiences. Thanks!
May 17, 2020
We have got a 5 star service for sure. Very transparent...
We have got a 5 star service for sure. Very transparent and friendly staff. We loved our experience. Thanks to Mike, Mark and John for their service.
Nancy Schubert
Sales Consultant
Jun 16, 2020
Great experience working with Rich Nguyen and Nancy...
Great experience working with Rich Nguyen and Nancy Schubert in getting my first car. They made the car purchasing process efficient and smooth. Will recommend!
May 22, 2020
A friction-free experience
I heard Lou Fusz Toyota advertise on Bott Radio Network and decided to give them a try. The process for buying my new car was efficient and easy working with Alex Abramson and Nancy Schubert. There wasn't all of the back and forth - we discussed pricing, agreed on something that worked for both of us, and I got a very fair offer on my trade-in. The efficiency continued on through financing.
Apr 06, 2020
2020 "Diamond" Toyota Camry
Lou Fusz Toyota on Manchester Road services was phenomenal. Everyone was so friendly and I was to purchase a brand new 2020 Toyota Camry, by the way her name is "Diamond". A special thank you to the following people for making my big purchase possible: Tyler, Nancy, Shane & Bill. I really love what you do for me Toyota! I only buy Toyota: (1)Tercel, (1) Corolla and this is my 3rd Camry. I really desired the Avalon but it will be my next purchase in the future. Ms. K
Mar 11, 2020
Incorrect depiction of the maintenance agreement.
Mr. Pitchford did respond to my email, but not to the complete letter that I subsequently mailed. When I contacted Toyota customer service, the man explained that the agreement did not cover my damaged part, so I paid to repair the item. The troubling issue remaining in my mind is that I do not think that Mr. Pitchford believed me. But it is unlikely that two elderly retired teachers and long time Lou Fusz customers would create an elaborate story. More troubling for Mr. Pitchford, it seems to me, is that we did not demand much of anything other than greater clarity and a trusting working relationship. I believe that he should have followed up on our concerns and responded appropriately. It is not my intention to over react to this incident. We love the Highlander and hope to have a positive relationship with Lou Fusz Toyota in the years to come. But please consider that $2500 is a lot of money to spend for a product that was falsely presented.
Mar 10, 2020
Nancy Schubert was so quick to respond to my emails. She...
Nancy Schubert was so quick to respond to my emails. She was efficient, knowledgeable, and helped set up my 4Runner! Donny was also efficient and the finance process and it was indeed painless. Both were a pleasure to work with. Thank you Nancy and Donny!
Nathan Pitchford
General Manager
Jun 08, 2020
Thank you Rich! You made my wife and I feel comfortable...
Thank you Rich! You made my wife and I feel comfortable and took great care of us! Buying a car is always and experience! But whoa... not one but two cars same day for my wife and I. Thanks again to you and the Lou Fusz Toyota team making the experience an EXCELLENT one!! Chris
May 30, 2020
2020 Highlander Platinum
Michael Carroll made my first Toyota purchase extremely easy... Pleasant to work with, knowledgeable about his product, he made the buying experience painless.. A big shoutout to Shane for working tirelessly to find the car I wanted... Happy camper Highly recommend the staff at Lou Fusz Toyota
May 27, 2020
Andew is a great Asset to the Toyota dealership!! Very...
Andew is a great Asset to the Toyota dealership!! Very courteous & knows his vehicles! Nathan did an exceptional job finding the specific vehicle that I wanted!!
May 18, 2020
Easy Experience
Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions.
Apr 06, 2020
Excellent Service / Follow Up
I unfortunately did not purchase a vehicle from this dealership, but Jim Donahue was excellent to work with. He was patient, informative, and great at follow up communication. I ended up with a different make but for a new Toyota, I wouldn't go anywhere else.
Donny Nolting
Finance Manager
Jul 14, 2020
We were very happy with the entire staff. They got us in...
We were very happy with the entire staff. They got us in the car we wanted and worked with us on our trade in with a better value than I thought.
Jul 09, 2020
Very knowledgeable and professional.
Alex Abramson was very helpful in answering our questions and provided information on operating the vehicle. He could have not been more helpful. If you are considering buying or leasing a new Toyota I would contact Alex. you will not be disapointed.
Jul 09, 2020
Lou Fusz was great to work with, especially Andrew! The...
Lou Fusz was great to work with, especially Andrew! The experience was flawless from start to finish. I would definitely recommend Andrew and Lou Fusz Toyota.
Jun 24, 2020
Great Buying Experience!
I just picked up my new Toyota Tundra and wanted to say it was a great buying experience with the staff at Lou Fusz Toyota. The entire team was a pleasure to deal with. Rich Nguyen and Shane Roemer were very professional and walked me through the complete process of acquiring a vehicle through the dealership. Rich was awesome with detailing me on the truck's features while Shane was extremely knowledgable on walking me through the leasing process. Donny Nolting in financing handled the final papers for the lease and made it a breeze to sign everything and get on my way in a new vehicle! I would recommend this dealership and the team at Lou Fusz to anyone wanting to buy a new Toyota!
Jun 23, 2020
I bought my first brand new truck yesterday and had a...
I bought my first brand new truck yesterday and had a great experience at Lou Fusz on Manchester! Alex Abramson was fast and friendly! I also had been to other Toyota dealers and this was by far the best price! Thank you Alex and the Toyota team!
Chelsea Darrow
Used Car Sales Manager
Jul 15, 2020
Great experience working with Joe Gustafson from initial...
Great experience working with Joe Gustafson from initial contact to final sale. Very helpful and transparent throughout. Lou Fusz did a great job as well addressing a few minor issues in a hassle free manor. I recommend Joe and Team to anyone looking for a great car buying experience.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Mar 18, 2020
Great experience!
Lou Fusz Toyota provided a quick and efficient buying experience. Tyler Hillyer found the car I was interested in and had it ready for me to look at before my arrival. From my initial contact with the dealership through the internet, the response by everyone involved was immediate and helpful. I would recommend Lou Fusz Toyota for your next Toyota purchase!
Mar 14, 2020
Top of the Line Experience
This is my fourth Land Cruiser and when dealing with Lou Fusz Toyota and the people involved, it was really a great experience. I got the best price in the Mid West and it was simple and quick to make the purchase. Chelsea kept me informed on a weekly basis about the status of my truck order and arrival and once it arrived, Jim, Bill and Nathan made sure I had everything I needed and made the entire process simple and quick. They also gave me the best deal on my 2016 Land Cruiser that I traded in. All in all, a great experience and I really appreciated the way they made me feel.
Mar 09, 2020
Excellent experience, sales, delivery and payment.
Excellent salesman, staff and experience. All Lou Fusz employees involved did a very good job handling a purchase that was difficult. Financing was finally approved to my satisfaction.
Roger Heffernan
Sales Consultant
Jun 30, 2020
Great Experience
Roger Heffernan was very helpful and polite and made the process go very smoothly. Certainly a no pressure salesman which made the process go very nice.
Jun 15, 2020
Great place to by a car. I drove all the way from...
Great place to by a car. I drove all the way from Oklahoma and was in and out quickly. Roger Heffernan, Bill McKeown, and Donny Nolting were great as well. Overall very happy with my purchase experience.
Jun 07, 2020
Roger Heffernan was a pleasure to work with
The sales team at the Lou Fusz Toyota used car lot was a pleasure to work with. Roger Heffernan was very helpful with our used car search and there were no high pressure sales tactics. There was a couple of cosmetic issues with the vehicle we were looking at and Roger had them taken care off quickly, without any hassle. The finance department was also able to get us a lower loan rate than what we could get by ourselves. The overall experience with the this sales team was very pleasant and helpful..
Jun 05, 2020
Top Notch
Roger Heffernan was outstanding, respectful, and very helpful. We were in and out. Especially during this pandemic time, the staff was knowledgeable, and friendly. Thank you Roger
May 25, 2020
Relaxed, helpful, and flexible. Mark and Roger were easy...
Relaxed, helpful, and flexible. Mark and Roger were easy to work with, and kind. Made the car buying process much better than my previous experiences. Thanks!
Chuck Church
General Sales Manager
Jul 13, 2020
Great Experience
This dealership is extremely friendly and made car buying easy! Chuck helped find the vehicle I wanted, Shane assisted through the process and Andrew had me on the road quickly. Thank you for making it simple!
Jul 09, 2020
Very knowledgeable and professional.
Alex Abramson was very helpful in answering our questions and provided information on operating the vehicle. He could have not been more helpful. If you are considering buying or leasing a new Toyota I would contact Alex. you will not be disapointed.
Jul 04, 2020
Stress-free car purchase
Tony and Steve delivered super service when I went in to purchase a new corolla! Negotiating the price and terms you want can feel a bit stressful, especially during this time with all the corona virus spread. Tony and Steve made this experience feel like I was in the right place. Before giving my business to Lou Fusz Toyota, I went to a different Toyota dealership where I did not feel there was much consideration for preventing the spread of corona virus. Lou Fusz was a completely different experience as I noticed employees wearing masks and sanitizing consistently. Thanks for caring and great service!
Jun 07, 2020
Very satisfied
My husband and I are very pleased with our new car! Our Sales consultant Dylan Casteel was very pleasant to deal with. He was very helpful, and answered our questions about the car. He also made sure we know if we have any questions or concerns that he would be happy to help. The entire Sales team in addition to Dylan, Chuck Church and Bill McKeown made our purchase experience a pleasant one.
Jun 07, 2020
great service
Service was superb. I went to the dealership and met these two guys and couldn't complain about anything. Service was so timely are great. I will be recommending.
Joe Gustafson
Used Sales and Purchases
Jul 15, 2020
Great experience working with Joe Gustafson from initial...
Great experience working with Joe Gustafson from initial contact to final sale. Very helpful and transparent throughout. Lou Fusz did a great job as well addressing a few minor issues in a hassle free manor. I recommend Joe and Team to anyone looking for a great car buying experience.
Jul 10, 2020
I call to inquire about a vehicle. Within 5 minutes of...
I call to inquire about a vehicle. Within 5 minutes of the call Joe Gustafson had a full Carfax and video walk-around of the car sent to my phone. This really helped with the buying decision. Great customer service.
Jul 01, 2020
Lou fusz Toyota has great employees, great cars, and is...
Lou fusz Toyota has great employees, great cars, and is in a great location! The salesmen are very communicative and helpful. I highly recommend purchasing a car at this dealership. I just got a used 4runner and I love it :)
Jun 18, 2020
Great place to buy a car no longer than a hour wait if...
Great place to buy a car no longer than a hour wait if purchasing I will be sending my family to them thanks lue fuze
Jun 16, 2020
Joe was great! He was able to get my us in and out with...
Joe was great! He was able to get my us in and out with the vehicle we wanted at the price we wanted. I’d definitely recommend.
John Sanchez
Finance Manager
Jul 06, 2020
My wife and I had a terrific buying experience at Lou...
My wife and I had a terrific buying experience at Lou Fusz. We were replacing a vehicle that had been lost in an accident. Rick and John took a stressful situation and made it enjoyable and a very easy process. I highly recommend visiting this location.
Jul 02, 2020
Mike and John helped us with buying a used Volkswagen....
Mike and John helped us with buying a used Volkswagen. The process went smoothly and quickly for buying a car and they were both extremely helpful and knowledgeable in their fields. Highly recommend
Jul 01, 2020
Lou fusz Toyota has great employees, great cars, and is...
Lou fusz Toyota has great employees, great cars, and is in a great location! The salesmen are very communicative and helpful. I highly recommend purchasing a car at this dealership. I just got a used 4runner and I love it :)
Jun 30, 2020
Mike Carroll Was awesome and efficient when buying our...
Mike Carroll Was awesome and efficient when buying our new car. He helped us get the most for our trade in and really worked within our budget. This guy really knows what he’s doing and can help predict the outcome of your situation. best experience I’ve ever had at a dealership!
Jun 30, 2020
Great Experience
Roger Heffernan was very helpful and polite and made the process go very smoothly. Certainly a no pressure salesman which made the process go very nice.
Scott Gryzmala
Service Writer
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Apr 22, 2020
Scott G handled my service needsAs always he did a great...
Scott G handled my service needs As always he did a great job I did the pick up & delivery and had my car back in less than 2 hrs
Apr 12, 2020
I have been using Lou Fusz Toyota Service Department...
I have been using Lou Fusz Toyota Service Department since we bought our 2015 Highlander there. Scott helped me the last time I was in and as always I found the service advisors to be efficient, friendly, considerate and attentive to what my needs are. Lou Fusz employees tend to work there for years, they know their job and the atmosphere in the shop is positive. The waiting area is comfortable and they provide coffee, hot cocoa and even good cookies when there's not a pandemic going on! I'm a fan and I appreciate them making a normally dismal task of getting my car serviced a nice experience.
Feb 25, 2020
My experience with Lou Fusz Toyota
I have bought a few cars from this dealership. I do so because they just make it so easy! This is my second car that Jim Donohue has helped me buy. He's honest, friendly, and unflappable. He's ready to answer any of my questions.
Jan 23, 2020
Another great transaction.
Just purchased my 10th Toyota. Jim Donahue has been there to assist on all of them. Every time I visit the dealership I see terrific people that I recognize and they remember me. Always helpful whether I am purchasing a vehicle or having it serviced. I am sold on Toyota and Lou Fusz and their employees. Would never go to any other dealership.
Alex Abramson
Sales Consultant
Jul 12, 2020
Alex, was amazing to do business with!! I drove 90 min to...
Alex, was amazing to do business with!! I drove 90 min to make this purchase because 2 local dealerships wouldn't work with me like Lou Fusz did. I am so in love w/ my 2020 Highlander!
Jul 09, 2020
Very knowledgeable and professional.
Alex Abramson was very helpful in answering our questions and provided information on operating the vehicle. He could have not been more helpful. If you are considering buying or leasing a new Toyota I would contact Alex. you will not be disapointed.
Jun 23, 2020
I bought my first brand new truck yesterday and had a...
I bought my first brand new truck yesterday and had a great experience at Lou Fusz on Manchester! Alex Abramson was fast and friendly! I also had been to other Toyota dealers and this was by far the best price! Thank you Alex and the Toyota team!
Jun 03, 2020
Alex is the best salesman I've dealt with. He always...
Alex is the best salesman I've dealt with. He always gives deals way below invoice which is appreciated! I will be back for his amazing price deals!
Jun 02, 2020
Car buying made easy
Good help in finding the right car for me. We negotiated a fair price and got patient help from Alex and Donny. Definitely recommend coming here and working with this team.
Warren Hamilton
Service Writer
Jul 09, 2020
Land Cruisers
I just bought my fourth Land Cruiser. Every four or five years I trade in the old with over 200,000 miles for a new. When it comes to Service, my go to guys are Scott Gryzmala or Warren Hamilton. When it comes to purchasing a new Land Cruiser, its only Jim Donahue. All three are friendly and honest.
Mar 27, 2020
Excellent service provided.
Always glad to see Warren at the service desk when I come in. I know I'll get a friendly greeting and excellent service in a timely manner.
Feb 25, 2020
My experience with Lou Fusz Toyota
I have bought a few cars from this dealership. I do so because they just make it so easy! This is my second car that Jim Donohue has helped me buy. He's honest, friendly, and unflappable. He's ready to answer any of my questions.
Jan 23, 2020
Another great transaction.
Just purchased my 10th Toyota. Jim Donahue has been there to assist on all of them. Every time I visit the dealership I see terrific people that I recognize and they remember me. Always helpful whether I am purchasing a vehicle or having it serviced. I am sold on Toyota and Lou Fusz and their employees. Would never go to any other dealership.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
Rick Summerfield
Sales Consultant
Jul 06, 2020
My wife and I had a terrific buying experience at Lou...
My wife and I had a terrific buying experience at Lou Fusz. We were replacing a vehicle that had been lost in an accident. Rick and John took a stressful situation and made it enjoyable and a very easy process. I highly recommend visiting this location.
Jul 04, 2020
I was looking for a used car and wanted to move quickly...
I was looking for a used car and wanted to move quickly before the holiday weekend. I had been in contact with some other dealers but they either didn’t have what I was looking for or weren’t able to make it happen/ took too long to follow up with me. Rick Summerfield contacted me as soon as they opened and got me in and out before noon. Excellent service, during pandemic he wore a mask throughout the process and didn’t offer a handshake which I appreciate. He even showed me some features on the car I wasn’t aware of even though they are a Toyota dealership but I was buying a Subaru. Five stars.
May 29, 2020
I had a great experience buying my car on this Memorial...
I had a great experience buying my car on this Memorial Day. Rick Summerfield was extremely helpful and resourceful. I will recommend him everywhere. Looking forward to a new partnership and support by Lou Fusz service, as well.
May 24, 2020
Our sales representative Rick Summerfield helped us with...
Our sales representative Rick Summerfield helped us with our new purchase he was very patient and up front about the car he did a great job and I would highly recommend him in the future
May 05, 2020
Rick Summerfield was very helpful and nice to work with!...
Rick Summerfield was very helpful and nice to work with! Very knowledgeable. Beautiful car at a great price. Financeing went very smoothly. We would shop there again.
Rich Nguyen
Sales Consultant
Jun 28, 2020
Rich was very helpful and polite. He managed to make a...
Rich was very helpful and polite. He managed to make a sale with us without being pushy which is a great ability to have for potential buyers.
Jun 24, 2020
Great Buying Experience!
I just picked up my new Toyota Tundra and wanted to say it was a great buying experience with the staff at Lou Fusz Toyota. The entire team was a pleasure to deal with. Rich Nguyen and Shane Roemer were very professional and walked me through the complete process of acquiring a vehicle through the dealership. Rich was awesome with detailing me on the truck's features while Shane was extremely knowledgable on walking me through the leasing process. Donny Nolting in financing handled the final papers for the lease and made it a breeze to sign everything and get on my way in a new vehicle! I would recommend this dealership and the team at Lou Fusz to anyone wanting to buy a new Toyota!
Jun 16, 2020
Great experience working with Rich Nguyen and Nancy...
Great experience working with Rich Nguyen and Nancy Schubert in getting my first car. They made the car purchasing process efficient and smooth. Will recommend!
Jun 08, 2020
Thank you Rich! You made my wife and I feel comfortable...
Thank you Rich! You made my wife and I feel comfortable and took great care of us! Buying a car is always and experience! But whoa... not one but two cars same day for my wife and I. Thanks again to you and the Lou Fusz Toyota team making the experience an EXCELLENT one!! Chris
May 31, 2020
Purchase new car
We had excellent experience purchasing our new car at Lou Fusz Toyota. Whole team was great , specially Rich Nguyen and Donny Nolting were very helpful in whole process. It was fast and we are very pleased to choose our neighbor Lou Fusz Toyota. Thanks for everything.
Kim Coffman
Secondary Finance Manager
Jun 21, 2020
I would like to thank everyone at Lou fusz for helping...
I would like to thank everyone at Lou fusz for helping make my car buying experience magnificent especially my salesman Dylan Casteel. Love my new car
May 24, 2020
Great experience!
Best car dealership experience I've ever had and I've had many. Mike was friendly, knowledgeable and fast! Reasonable negotiation! Easy paperwork! Great team!
May 15, 2020
Clear , Considerate and Concise
My sister reached out to Roger Heffernan on Friday and suggested I meet with him. Monday morning a salesman named Mike met me on the lot and then I met Roger. After explaining my need for a small car with excellent safety ratings price was discussed. I believe within 10 minutes I test drove a 2017 Hyundai Elantra. After visiting another car lot the following day and continuing to research available autos on various websites I reached out to Roger on Wednesday morning. Within a very short time he told me the internet price and we discussed the possibilty of trading in my 1998 Honda Civic. With a credit card number Roger agreed to hold the car for me until Thursday at 1 PM. The car sat gleaming on the lot while I signed paperwork inside which included the sale of my old Honda. By 2:00 I was the owner of a Certified Used Car.
May 07, 2020
Mark Kleve is by far the best car salesman I’ve ever had....
Mark Kleve is by far the best car salesman I’ve ever had. Sold me on my car and I will ONLY purchase from this dealership in the future. They were nice, knowledgeable with their vehicles, no hidden fees, no snake oil.... they were straight forward and open about everything. They didn’t feel like they were pushing me to buy a car, they gave me my space and let me look around, but as soon as I had a question, they were there to assist and answer anything. If you’re looking for a car, GO HERE! If I could give a higher rating I would. They were amazing. Thank you!
May 06, 2020
Nice friendly dealership. Had multiple vehicles to choose...
Nice friendly dealership. Had multiple vehicles to choose from that was in my target range.. Sales Consultant and Finance Manager made it an pleasant experience.
Steve Sage
Appraiser
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Feb 19, 2020
Excellent service in both collision and regular service...
Excellent service in both collision and regular service departments! Accommodating and first class service. Steve Sage took good care of me and explained so my repair was easily understandable.
Jan 14, 2020
Had repairs done to my vehicle.
Repairs were estimated and done in a professional manner. Very happy with quality of repairs. All involved did a thorough job of explaining the process.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Dec 20, 2019
Scott Gryzmala. exceeds expectations every time.
The Lou Fusz Toyota Service Department is by far the best around and it is why our family buys nothing but Toyota products. ,Scott Gryzmala is a veteran with the service team and every time something comes up, whether it is a unique situation or a regular oil change, he always exceeds my expectations. This past week I damaged the passenger side mirror on my new 2019 4-Runner. I though that it was going to take the purchase of an entirely new mirror unit to correct the situation. I was sure of it. Well lo and behold, Scott and and the team in the service bay were able to perform some magic and make things new again with the original mirror apparatus. It looks great and works perfectly. Doing what it takes to go the extra mile for a customer is never easy but Scott and the tech team at LFT do their best to make it a cottage industry. Thanks service team and Scott for the very good work. TOM KALETTA - Kirkwood
James Conaway
Sales Manager
Jul 09, 2020
Lou Fusz was great to work with, especially Andrew! The...
Lou Fusz was great to work with, especially Andrew! The experience was flawless from start to finish. I would definitely recommend Andrew and Lou Fusz Toyota.
Jun 19, 2020
Thank you James Conaway for your help, awesome job! Jim...
Thank you James Conaway for your help, awesome job! Jim was very helpful. Bill Mckeown made the financing very easy and quick for us. Thank you
May 18, 2020
Easy Experience
Alex Abramson made the process easy. Alex was friendly and responsive to any questions or concerns that I had. Reached out to me after the sale to determine if I had any additional questions.
May 01, 2020
Rick Summerfield was great! I highly recommend you ask...
Rick Summerfield was great! I highly recommend you ask for him when considering a car purchase from Lou Fusz. He was very knowledgeable and helpful.
Apr 27, 2020
This is the fourth vehicle I've purchased from Jimmy...
This is the fourth vehicle I've purchased from Jimmy Conaway at Lou Fusz Toyota. Everyone was very helpful upbeat even in the midst of a pandemic.
Michael Carroll
Sales Consultant
Jul 10, 2020
I call to inquire about a vehicle. Within 5 minutes of...
I call to inquire about a vehicle. Within 5 minutes of the call Joe Gustafson had a full Carfax and video walk-around of the car sent to my phone. This really helped with the buying decision. Great customer service.
Jul 02, 2020
Mike and John helped us with buying a used Volkswagen....
Mike and John helped us with buying a used Volkswagen. The process went smoothly and quickly for buying a car and they were both extremely helpful and knowledgeable in their fields. Highly recommend
Jun 30, 2020
Mike Carroll Was awesome and efficient when buying our...
Mike Carroll Was awesome and efficient when buying our new car. He helped us get the most for our trade in and really worked within our budget. This guy really knows what he’s doing and can help predict the outcome of your situation. best experience I’ve ever had at a dealership!
Jun 29, 2020
Great experience! Mike (Carroll) made the process go...
Great experience! Mike (Carroll) made the process go quickly and smoothly. He was very friendly and helpful as was everyone else there on the team!
May 30, 2020
2020 Highlander Platinum
Michael Carroll made my first Toyota purchase extremely easy... Pleasant to work with, knowledgeable about his product, he made the buying experience painless.. A big shoutout to Shane for working tirelessly to find the car I wanted... Happy camper Highly recommend the staff at Lou Fusz Toyota
Jeff Venetis
Body Shop Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Jan 02, 2020
Mike Carroll was awesome. Took care of everything, very...
Mike Carroll was awesome. Took care of everything, very profesional and friendly. Lou fuzz was a good dealership to work with. Fair and not pushy.
Oct 01, 2019
The Blue truck, that was the Blues truck
I was looking for a blue Tundra I could never find on the lot, and Jim Donohue found it and had it at the dealership for me to look at, and he went the extra mile to get us a good deal and extras, and is continuing to work for us after the sale. Thanks to the whole team, so far this has been an easy purchase, looking forward to the finished product after some adjustments.
Jul 23, 2019
Body repair of vehicle
Lou Fusz did a wonderful job of repairing the bumper of my vehicle after I was rear-ended. The staff was friendly. My husband and I have any body repair or service completed only at this dealership.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Steve Bachesta
Sales Consultant
Jul 04, 2020
Stress-free car purchase
Tony and Steve delivered super service when I went in to purchase a new corolla! Negotiating the price and terms you want can feel a bit stressful, especially during this time with all the corona virus spread. Tony and Steve made this experience feel like I was in the right place. Before giving my business to Lou Fusz Toyota, I went to a different Toyota dealership where I did not feel there was much consideration for preventing the spread of corona virus. Lou Fusz was a completely different experience as I noticed employees wearing masks and sanitizing consistently. Thanks for caring and great service!
Jun 17, 2020
Steve Bachesta made my car buy experience one of the...
Steve Bachesta made my car buy experience one of the easiest! He listened to what I wanted in a 4 runner and price and made it happen in a short time! I recommend Lou Fusz, and Steve to anyone looking to purchase a new car! ~RL
Jun 07, 2020
great service
Service was superb. I went to the dealership and met these two guys and couldn't complain about anything. Service was so timely are great. I will be recommending.
May 23, 2020
I would like to thank Steve Bachesta for working with me...
I would like to thank Steve Bachesta for working with me on buying my new Toyota Tundra. Steve was very professional and a great guy to work with thanks again.
May 01, 2020
New car- great experience
Steve Bachesta was outstanding, he made the process quick and easy. He was very accommodating to our needs. No pressure at all. Love my 2020 Camry
Tyler Hillyer
Sales Consultant
Jul 06, 2020
Great experience w/ Tyler Hillyer at Lou Fusz Toyota!
I've been wanting a new Toyota Corolla for a while, and Tyler and Bill McKeown made it happen! Thanks a lot guys! Much appreciated!
Jun 28, 2020
I worked with Tyler H. to purchase my new RAV4. He was...
I worked with Tyler H. to purchase my new RAV4. He was incredibly helpful, and I would definitely go to him with any of my car buying needs in the future.
Jun 16, 2020
I had a positive experience working with Tyler Hillyer to...
I had a positive experience working with Tyler Hillyer to buy a 4Runner. He helped me compare options on different vehicles, even from other dealers,and quoted the lowest price. I am happy with my purchase. Already have 200 miles on my car!
May 30, 2020
Very pleasant buying experience. The sales rep Tyler...
Very pleasant buying experience. The sales rep Tyler Hillyer was super responsive and helpful pulling together the info I requested, and when I got there the signing process was very smooth - very little sales pressure regarding the warranties/service packages and no games when it came to fees. Unbeatable price and outstanding service.
May 25, 2020
Tyler Hillyer was an excellent salesman.He was courteous...
Tyler Hillyer was an excellent salesman.He was courteous and helpful.. He knew the Toyota products well. We are happy with our new Toyota Camry SE. Thank you Tyler.
Sandy Dodson
Office Manager
Mar 30, 2020
Very satisfied with the service provided
I had a very good experience at Lou Fusz Toyota collision center. Nicely body repair is done on my Highlander and it looks like a new car. I would recommend this service shop for body repairs.
Aug 29, 2019
Alex doing a wonderful job .
Best dealership Ever , Love this place and will be back in future. Thank you for all you did for us. It was so pleasurable, not like other dealerships. Me and my brother want to thank our salesman Alex Abramson and the finance , Alex Abramson for all ur wonderful help and outstanding customer service.. people like you make buying a vehicle totally enjoyable. We absolutely love our Two New RVA4 Adventure.
May 11, 2019
Great auto body service
Fantastic service when they fixed the damage on my car from an accident. And the car looks great! Incredible job cleaning the car after the work they did. So much cleaner than when I brought it in, whIch has never happened before! Very nice to get in a clean car when I picked it up!
Dec 30, 2018
Most Unfriendly Receptionist I have ever met
My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude.
Jul 25, 2018
Scott always comes through and always gets the job done
Our family has been with Lou Fusz Toyota since 1995. The # one reason why we like Fusz cars is because the service department is absolutely first class and Scott Gryzmala is one of the reasons that is so - he always comes through, follows up, and Scott gets the job done. My dark green 4-Runner and I left the service department this morning (7-25-18) after having an oil change and new spark plugs installed plus a few other minor things. I was driving the vehicle on I-270 and for whatever reason it started running very rough so I pulled over and stopped the engine. I called Scott and told him what had happened and that I was having AAA tow the car back into the shop. He told me not to try to start the car and he would be watching for the truck to arrive. Sure enough, the tow vehicle pulled into the Fusz Toyota lot and Scott was there to greet us. He showed the driver how to get into the service bay area to drop the car off and suggested that I meet him at his work station so we could get things set up for a loaner vehicle. Department GM Stephanie Watkins was there to say hello and she apologized for the inconvenience and bolstered my confidence that things would all work out OK. She and Scott had a loaner car for me as fast as could be. I am 100% confident that whatever needs work on my car to fix the glitch, it will get done and iin the right way. I love my dark green 4-Runner ! The mark of an above average service organization is when it can follow thru on the time tested rule of thumb: "Exemplary service is when the customer does not have to ask for anything because the service giver knows what is needed before the customer even has to mention it." That is how Scott Gryzmala - Stephanie Watkins - Mike Wolz - Warren Hamilton - Dalton - and all the Fusz team are as a matter of course. It is why our family has owned Toyota cars since 1995 and we will continue to do so. In our book, the Fusz Team is always ahead of the game and they always know the score.
Travis Finder
Service Advisor
Jul 18, 2019
Outstanding customer service demonstrated during my visit.
Travis Finder, Service Advisor was extremely professional and courteous during my visit to the Service Department. He answered my questions and made my visit enjoyable. My car was serviced, washed, and vacuumed all within less than 2 hours. Excellent Service! Great Team (Service Advisor and Cashier)!
Jul 10, 2019
Best buying experience I have ever had.
Mark Kleve and Jeff Strum went out of their way to make our buying experience easy, pleasant, and without any pressure. They were responsive to our problem and made our purchase very simple. Travis in the service department was also very pleasant to deal with.
Dec 19, 2018
My Experiences
This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with perfection. Their personnel are outgoing and efficient. I highly recommend this company. All their personnel
Mar 31, 2018
Pleased
Travis was pLeasant, knowledgeable, helpful. Explained service options for a 30,000 mile check up. I don’t know what else to say except that I d be happy to work with him again. Impossible to evaluate the quality of work done on the car.
Mar 19, 2018
Service
The service was fast and on time. I didn't have to wait very long for the service to be completed. The service personnel were friendly and helpful.
Karla Chapman
Assistant Office Manager
Apr 19, 2018
Had new engine put in due to oil consumption
Scott Gryzmala was very helpful in solving my problem. He kept in touch with me to let me know what progress was being made. I appreciate his expertise and helpfulness.
Mar 28, 2018
Windshield Replacement
When I had an issue, the Customer Relations Manager was very helpful with setting up a time, as well as, making sure I was happy with my experience. The service center was timely, respectful, and gave me everything I needed to continue working during the process.
Dec 17, 2017
Quick, efficient, friendly
This was my second visit for scheduled maintenance for my truck. Both visits had me in and out in under an hour. The staff is friendly, and the waiting area is large, open, and comfortable. Vacuuming the interior and running it through the car wash is always a nice touch.
Dec 13, 2017
Service dept DAMAGED MY VEHICLE!
Brought in my vehicle due to factory recall on sliding doors. Car was returned with DEEP scratches on the driver's door and the sliding doors they were supposed to be fixing. "Customer service" has refused to fix the scratches! DON'T GO TO LOU FUSZ UNLESS YOU WANT A DAMAGED VEHICLE!
Andrew McDowell
Sales Consultant
Jul 13, 2020
Great Experience
This dealership is extremely friendly and made car buying easy! Chuck helped find the vehicle I wanted, Shane assisted through the process and Andrew had me on the road quickly. Thank you for making it simple!
Jul 09, 2020
Lou Fusz was great to work with, especially Andrew! The...
Lou Fusz was great to work with, especially Andrew! The experience was flawless from start to finish. I would definitely recommend Andrew and Lou Fusz Toyota.
Jul 01, 2020
Andrew McDowell was very easy to connect with via text....
Andrew McDowell was very easy to connect with via text. Lou Fusz made it easy to get in and out with a new 4Runner Limited.
Jun 19, 2020
Fantastic buying experience, thanks to Andrew McDowell...
Fantastic buying experience, thanks to Andrew McDowell and associates. We were out of town buyers, and the process was easy. Wouldn’t hesitate to reach out when the next purchase comes around.
Dylan Casteel
Sales Consultant
Jun 21, 2020
I would like to thank everyone at Lou fusz for helping...
I would like to thank everyone at Lou fusz for helping make my car buying experience magnificent especially my salesman Dylan Casteel. Love my new car
Jun 20, 2020
As soon as I showed up, Dylan was ready to show me my...
As soon as I showed up, Dylan was ready to show me my 2018 Crosstrek. He took my ID, handed me the keys, and the rest is history. Fantastic service and fantastic people!
Jun 07, 2020
Very satisfied
My husband and I are very pleased with our new car! Our Sales consultant Dylan Casteel was very pleasant to deal with. He was very helpful, and answered our questions about the car. He also made sure we know if we have any questions or concerns that he would be happy to help. The entire Sales team in addition to Dylan, Chuck Church and Bill McKeown made our purchase experience a pleasant one.
Tony Castiglioni
Sales Consultant
Jul 04, 2020
Stress-free car purchase
Tony and Steve delivered super service when I went in to purchase a new corolla! Negotiating the price and terms you want can feel a bit stressful, especially during this time with all the corona virus spread. Tony and Steve made this experience feel like I was in the right place. Before giving my business to Lou Fusz Toyota, I went to a different Toyota dealership where I did not feel there was much consideration for preventing the spread of corona virus. Lou Fusz was a completely different experience as I noticed employees wearing masks and sanitizing consistently. Thanks for caring and great service!
Jul 02, 2020
We purchased a 2020 Prius XLE from Tony Castiglioni this...
We purchased a 2020 Prius XLE from Tony Castiglioni this week and he was fantastic to work with! He helped us find our perfect car ❤️
May 29, 2020
Great customer service and buying experience!
I tried getting a car with other Toyota dealers in Illinois, but kept getting the runaround. I went on CarGurus and found my car, called the dealership that had it, and they put me in touch with Tony (Anthony) Giacalone. Tony was very courteous and professional. He provided us a tour of the vehicle, went on the test drive with us, and very customer oriented. I plan on buying from Lou Fusz in the future. Great buying experience. Thank you to Tony and Finance (Donny) team at Lou Fusz! My wife loves the new 4Runner! V/r Jim Latour
Matt Ciuffa
Sales Consultant
Jun 18, 2020
working with Matt Ciuffa was an absolute please. He let...
working with Matt Ciuffa was an absolute please. He let me take my time checking out the car and making sure it felt like the right fit. Never got an ounce of pressure, he kind and understanding the whole way through. When all was said and done I got a great deal on a beautiful used Lexus and couldn't be happier with outcome. Matt clearly has some good experience and overall I'm very happy I worked with him. Side bit, the financing portion is always the longest and most difficult part of buying a car. Kudos to John for being friendly, informative and not super pushy on the extras. He took the time to explain every bit of our financing to us and even went the extra mile to find us better rates.
Jun 15, 2020
Matt was my sales guy. He was Super easy to work with,...
Matt was my sales guy. He was Super easy to work with, answered my questions, and was just overall a great guy to deal with. Business has to make money. With that said, he came back with a dollar amount that both he and I were happy with. He also agreed to address a few issues noted with the truck. I pulled the trigger right then and there. Highly recommend working with Matt Ciuffa. Also, the sales manager (can’t remember her name) was very kind as well. Overall excellent experience.
May 21, 2020
This was the first time buying from Lou Fusz. Mike and...
This was the first time buying from Lou Fusz. Mike and Matt were awesome. I will be back. The video that Mike sent over to preview before I got there was very helpful.
Brian Eads
Service Advisor
Jul 23, 2019
Comfortable car buying experience
Jim was extremely friendly and helpful throughout the entire process of purchasing my 2019 Toyota RAV4 Hybrid. He took the time to introduce me to Brian and Shane, answered any questions I had, and even showed me how all of the touchscreen features worked and other dashboard components before I left with my new vehicle. Donny was also very courteous and easy to work with in financing my purchase. I would recommend Lou Fusz Toyota to anyone looking to purchase a new vehicle!
May 14, 2019
2019 Tacoma Off Road and Rav 4 purchase.
The dealership provides a great buying experience and the service department runs flawlessly. I have purchased 2 trucks and 1 SUV from Jim. He makes the hole process painless. No pressure and easy to work with. I highly recommend Jim and this dealership.
May 08, 2019
Trust
Steve Gage is very personable and trustworthy. He ordered what I needed right away and installation only took about 20 minutes. Everyone in the service department was great.
